Windows 10: I have recently bought "400 Robux for Xbox" and I cannot redeem it.

I have bought 400 robux for xbox roblox and the order status is "completed" but I do not see any robux in the account, nor did I get a digital code from microsoft to redeem it my self on the roblox redemption page. I do not have any credit on the account either, another thing I am wondering is why microsoft needs my billings address for a digital code, cant they just email me it? or is it for verification, if its just verification then I understand that.

:)

 

Robux purchase

I recently bought the 400 robux item from the microsoft store with my credit earned from the rewards page. I purchased it and it didn't seem to go through. My robux amount is still the same. Do I need to provide my information? Please respond ASAP.

 

I redeemed a code for Xbox One but it has not gone through

Hi,

To better help you with your concern, we need to gather more details. Kindly answer the questions below:

• Is the code you have redeemed was for Xbox Live Gold or a Game?
• Did you redeem the code on the Xbox One or on the website?

If the code you redeemed was for a game, kindly check it on your Xbox One by following the steps below:

1. Sign in your account.

2. Go to My games & apps.

3. Ready to install.

Let us know how it goes.

 

Did not get any robux!

Hello i live in the netherlands and i bought myself a windows 10 gift card Via : XboxLiveKaarten.nl

Now this card worked perfectly and i used the 10 euros gift card to buy the 800 robux from this link! :

800 Robux voor Xbox kopen - Microsoft Store nl-NL

this payment worked too.. but when i logged in on my roblox account i did not get any robux (payment method in the game itself)

and i did not get any code or something to redeem my robux.. ?

Thank you for replying!