Windows 10: I have to turn off all Virus and Threat protection settings for my accounting software to load

Discus and support I have to turn off all Virus and Threat protection settings for my accounting software to load in AntiVirus, Firewalls and System Security to solve the problem; Hi, I have recently purchased Sage 50 Cdn 2019 version. The only way the application loads is when I turn off all the Virus and Threat protection... Discussion in 'AntiVirus, Firewalls and System Security' started by MGenPayne, Aug 12, 2019.

  1. MGenPayne Win User

    I have to turn off all Virus and Threat protection settings for my accounting software to load


    Hi,


    I have recently purchased Sage 50 Cdn 2019 version. The only way the application loads is when I turn off all the

    Virus and Threat protection settings. The error message I get is "key file not found" when all the security settings are enabled.


    Thanks,

    Steve

    :)
     
    MGenPayne, Aug 12, 2019
    #1
  2. DaveM121 Win User

    Virus & Threat Protection

    Hi Steven, while Controlled Folder Access is going to be a great feature, for the moment, until the rest of the software community catch up, your best option is to turn that feature off for now

    Open Windows Defender Security Center

    Go to Virus & threat protection - Virus & threat protection settings

    Scroll down to find Controlled folder access

    Turn that option off
     
    DaveM121, Aug 12, 2019
    #2
  3. JamesJoey Win User
    Virus and Threat Protection Was Turned Off

    I notices and exclamation mark in the notification area over the Windows Security icon.

    Upon clicking on I found that 'Virus and threat protection' was turned off.

    I'm not using any other software for protection.

    Any ideas how thios got turned off??

    James
     
    JamesJoey, Aug 12, 2019
    #3
  4. DaveM121 Win User

    I have to turn off all Virus and Threat protection settings for my accounting software to load

    Virus and Threat Protection Warnings

    Hi Penelope_AV

    ETD_GetSMART.exe is HP Software and it is safe, that software is designed to check your hard drive for imminent failure and warn you

    You can add that to the list of safe files in Controlled Folder Access to get rid of this warning

    Open Windows Defender Security Center

    Go to Virus & threat protection - Virus & threat protection settings

    Scroll down to Controlled folder access

    From there, you can add an app to the list of safe or allowed apps to prevent them from being blocked

    ETD_GetSMART.exe is located in the following folder:

    C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\
     
    DaveM121, Aug 12, 2019
    #4
Thema:

I have to turn off all Virus and Threat protection settings for my accounting software to load

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