Windows 10: I haven’t received game pass to Spotify

Grazyna Gawinska · Dec 23, 2019

I have bought the Ultimate Gamepass. It was several days ago but I haven’t received a code. Please help me with this issue

Thank you
Grazyna G.

:)

Aditya_Roy · Dec 23, 2019

Game Pass Spotify

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you have purchased the Spotify game pass but didn’t receive the redemption code.

We as Microsoft community forum are here to help you with any technical suggestion on Microsoft product. As we doesn’t have access to your account or anything related to your purchase, unfortunately we won't be able to assist you with this issue.

However, let me guide you to the right action path, which will help you to get the information that you are looking for.

As you have purchased the Spotify game pass, but didn’t receive the code, please click on this
Customer Support link and select on Billing & accounts. Then you will get an option to
Ask a question.

Select Ask a question, you will get our Virtual Agent
with whom you can check, else ask there for a real agent to talk. Once you get connected to the real advocate, provide your Microsoft account details and tell him the issue.

Our concern team will review your account and will provide you the necessary action plan to fix the issue.

Regards,

Aditya Roy

Microsoft Community – Moderator

Brink · Dec 23, 2019

Microsoft to bring Spotify to Groove Music Pass customers

Music Pass support in Groove and music purchase in the Windows Store to be discontinued; the Groove Music app will continue to support playback and music management of owned content.

With the continued advancement of music streaming today, all the world’s music has become easily accessible across a variety of devices, unlocking new ways to discover and experience music. As we continue to listen to what our customers want in their music experience we know that access to the best streaming service, the largest catalog of music, and a variety of subscriptions is top of the list.
Which is why we’re excited to announce that we’re expanding our partnership with Spotify to bring the world’s largest music streaming service to our Groove Music Pass customers. Beginning this week*, Groove Music Pass customers can easily move all their curated playlists and collections directly into Spotify. Plus, you may be eligible for a 60-day free trial of Spotify Premium.**

We will continue to invest in and update the Groove Music app on all Windows devices to support playback and management of owned music, but after December 31, 2017, the Groove Music app will no longer offer the option to stream, purchase, and download music.

Transition your music with just a few clicks

Beginning this week for Windows Insiders and rolling out broadly next week**, Groove Music Pass subscribers will be able to easily transition existing music collections and playlists to Spotify with a few clicks.

Here’s how:

1. Launch the latest Groove app: Log into the latest Groove app version from the Windows Store or Xbox One. Once you’re signed into your account, you’ll see a pop-up window from Spotify with instructions on how to login or create a Spotify account.

2. Log in to Spotify:

If you have an existing Spotify account, you’ll be prompted to input your username and password.

If you’re new to Spotify, and on your PC, you’ll be asked a few basic questions to help you create an account, starting with a username.

3. Move your music: After signing into your Spotify account, we’ll move your music collection and playlists from Groove Music to Spotify.

4. Play music in Spotify: The process of moving your music to your Spotify account will take a few minutes. After completing step three, you’ll be able to listen to your music library in the Spotify app!

Spotify is the world’s largest music streaming service

With Spotify on Windows, music fans will enjoy an incredible music streaming experience with a catalog of more than 30 million songs, popular playlists like Today’s Top Hits, RapCaviar, and Rock. This, plus on-demand access across all your devices (PCs, mobile phones, tablets, home entertainment systems, cars, gaming consoles, including the recently launched Spotify on Xbox One, and more).

Whether you prefer to curate your own playlists or seek inspiration from others, Spotify’s extensive music library offers everything from the classics to classical, pop to hip hop, jazz, country, and the list goes on! Spotify also offers music fans a personalized music experience with playlists like Discover Weekly and Release Radar, so you can always hear your next favorite song.

Exploring the music collection is as simple as searching keywords, browsing playlists, or discovering new music through tunes picked just for your taste.

More partner music experiences to choose from

The Windows Store offers a variety of music services in addition to Spotify, allowing customers to stream or download their favorite tunes wherever they are. Visit the Windows Store for a complete list of music services available.

Our partners are at the center of delivering great experiences on Windows and enabling them to shine on our platform is a top priority. By collaborating closely with industry leaders like Spotify, we can deliver the music customers want and focus on new and innovative ways to experience music.

Thanks to our community for your support on this journey. Feel free to check out the FAQs.

*An update to the Groove Music app including the ability to move music to Spotify, will be available for Windows Insiders beginning this week. The Groove Music app update for Windows 10 and Xbox One devices will roll out broadly the week of October 9, 2017 and will enable Groove Music Pass customers to move existing music collections and playlists to Spotify. Groove Music Pass content will be available to move to Spotify until at least January 31, 2018.

**To find out whether you may be eligible for a 60-day free trial of Spotify Premium, check out our FAQ.
Click to expand...

Source: Microsoft to bring Spotify to Groove Music Pass customers - Windows Experience Blog

RichardGuerzon · Dec 23, 2019

Can't install games with game pass

Hi Ashenath,

If you can’t install Game Pass Games on your PC, follow these suggestions:

Check if you have the right Game Pass

Clear Cache of Xbox Game Pass App

Update to the latest Windows 10 version,viz v1903

Admin privileges for Games

Give Admin privileges for Games

Check Windows Store Apps Troubleshooter

Repair Game if it keeps crashing or doesn’t work

Cannot Sign in to Xbox Live

If these steps didn't work, you can visit this link for further information:

https://www.thewindowsclub.com/cant-install-gam...

Feel free to give me feedback about this issue.

Thanks and regards,

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