Windows 10: I installed an update last night and now my keyboard and mouse don't work

Discus and support I installed an update last night and now my keyboard and mouse don't work in Windows 10 Software and Apps to solve the problem; It's not a problem with the keyboard or mouse, because they work in BIOS and on the recovery screen, but nothing works once windows boots up, even in... Discussion in 'Windows 10 Software and Apps' started by MichaelJW92, Oct 9, 2021.

  1. I installed an update last night and now my keyboard and mouse don't work


    It's not a problem with the keyboard or mouse, because they work in BIOS and on the recovery screen, but nothing works once windows boots up, even in safe mode. I just need a way to roll back the update but I literally cannot interact with my computer once windows boots up. Also is it just me or does the page for contacting a support agent not even work on this stupid website?

    :)
     
    MichaelJW92, Oct 9, 2021
    #1
  2. Vanion Win User

    Mouse and keyboard don't work on Windows install

    Its a new build i was trying to install my windows os

    Thanks for your help my PS keyboard is working unfortunately my usb mouse/keyboard still do not work even after having my OS installed. How would i go about selecting to load the driver packages?
     
    Vanion, Oct 9, 2021
    #2
  3. Vanion Win User
    Mouse and keyboard don't work on Windows install

    Ok, thanks ill check out how i installed them on my motherboard. Im in the device managed right now and for my mouse it reads
    "This device cannot start. (Code 10)

    {operation failed}

    The requested operation was unsuccessful"

    I tried to plug in my ethernet cable as well to try to go online to get driver updates but the light is glowing yellow/orange rather than green and it also has the same message as my mouse in the device manager.

    oh and both the keyboard and mouse are wired

    I have the legacy usb support enabled in bios and i have my mouse plugged into the usb 2.0 (im using my PS keyboard atm just so i can control the comp so my usb keyboard isnt connected) but the mouse is still not working when i am running windows.
     
    Vanion, Oct 9, 2021
    #3
  4. I installed an update last night and now my keyboard and mouse don't work

    Vega Hassan, Oct 9, 2021
    #4
Thema:

I installed an update last night and now my keyboard and mouse don't work

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