Windows 10: I installed Pi Hole but Microsoft Family Screen is broken

After installing Pi Hole ad blocker, Microsoft Family functionality broke. The main thing I am worrying about is Microsoft Family screen time.

Unfortunately, I cannot see an option to allow my daughter to request more screen time now. Now the dialog box displays an error and informs that the system might not be connected to the internet

:)

 

Pi hole breaks Microsoft Family Screen Time Limit time extension requests

I recently installed a raspberry pi with pi hole in my network which is great for removing ads. Unfortunately, it also breaks the Microsoft family functionality. I think there are multiple things broken, but the first thing I'd like to fix is to allow
my kids to request more screen time. Prior to installing the pi hole, a dialog window would pop up when the kid's windows account run out of screen time . In that dialog that they could click to request more time. This would trigger an email request to
me which allows me to grant more screen time or not. Now, after the pi hole install in my network, clicking the request more time button in the dialog displays an error and suggests that the system may not be connected to the internet. I am certain the internet
connection is functional.

I am fairly certain that the pi hole is blocking the communication from the pc to the ms server managing the family features. I'd like to create a whitelist in pi hole that allows the necessary communication to take place. Can anyone let me know what URLs
need to be added to the whitelist to have Microsoft family screen time limits to work on windows 10?

 

Pi hole breaks Microsoft Family Screen Time Limit time extension requests

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern related to Microsoft Family screen time limits, which has stopped working after installing Raspberry PI and PI hole.



In this scenario, please refer the steps as mentioned in this article:
Fix screen time limits not working



If the issue persists, I suggest you to remove and re-add the child account back to the family account. Refer this article:
Remove members from your family group



However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as this issue occurred after installing Raspberry PI and PI hole. Hence, I suggest you to leave a

Feedback for this product so that our developer team can look into this and check if it can be implemented in the future updates



Hope it helps.



Aditya Roy

Microsoft Community – Moderator

 

Microsoft Family Screen time is BROKEN

Hello,



Thank you for writing to Microsoft Community Forums.



1. Were you able to perform this task previously?

2. Are you aware of any changes made on your PC, prior to this issue?





As I understand your concern related to Microsoft Family screen time limits, let us try few troubleshooting methods to fix this issue and check if that helps:

Method 1: Fix screen time limits not working. Refer the following article on
Fix screen time limits not working
for steps to troubleshoot issue with screen limits.

Method 2: If the issue persists, I suggest you to remove and re-add the child account back to the family account. Refer the article on
Remove members from your family group
for steps to remove the child account from the family account. You can refer the following article on

Add members to your family group for steps to add the child account back to your family account.



Hope it helps,

Sandeep Kumar M

Microsoft Community – Moderator