Windows 10: I just purchased an hp laptop and i need a microsoft email to log in. This is a work...

I just purchased a new hp 15 laptop and i need a Microsoft email to log in. This is a work computer and no matter what user email i type in, it tells me that my Microsoft account doesn't exist. How do i resolve this issue?

:)

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.

 

email difficulties on new laptop

I purchased a new HP laptop and cannot get my Yahoo email on it. any suggestions?

 

Logging into Microsoft on a refurb laptop

I have just purchased a refurbished laptop (from a reputable supplier), but can’t get past the Microsoft log in window which says: ‘Let’s get things set up for your work or school’

It won’t accept my personal Microsoft email details, OR my work Microsoft details.

When I enter my personal Microsoft account details it says: ‘You can’t sign in here with a personal account. Use your work or school account instead.’

When I enter work info it says: ‘Something went wrong. That username looks like it belongs to another organisation. Try signing in again with a different account.’

I’m not very technical, but does this suggest the laptop hasn’t been fully ‘cleaned down’ (sorry for the non-technical language), and there is still some Microsoft 365 / Office software that I can’t get passed to get logged onto the laptop?

Thanks for any advice.