Windows 10: I keep getting the Blue Screen of Death BSOD even after a Microsoft tech seemed to have...

Discus and support I keep getting the Blue Screen of Death BSOD even after a Microsoft tech seemed to have... in Windows 10 BSOD Crashes and Debugging to solve the problem; My friend has a Dell Latitude E5470 running Windows 10 and Office 365. About a week ago around 3/27, while she was away, she started getting the BSOD.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Cynthia_Moore, Apr 7, 2021.

  1. I keep getting the Blue Screen of Death BSOD even after a Microsoft tech seemed to have...


    My friend has a Dell Latitude E5470 running Windows 10 and Office 365. About a week ago around 3/27, while she was away, she started getting the BSOD. Another friend suggested she delete any apps she didn't need, which she did. That fixed it for about 2-3 days. Then on 4/1, it happened again and nothing she could do worked. She came home yesterday.


    I worked on it for a few hours today and got it to work for about an hour uninstalling a couple more apps and then uninstalling recent "Quality Updates" using the Troubleshooter. Then it happened again. I tried to repeat the process, but got error messages when trying to uninstall either quality or feature updates.


    I then contacted Microsoft tech support and got a call from Ron. He said it sounded like an outdated graphics driver. He walked me through fixing that and the problem went away. I thanked him and hung up. Then when I rebooted her PC, it happened again.


    Now, tech support call back is down for the night, so I'm posting here in hopes that someone has a magic solution.


    Thanks in advance.

    :)
     
    Cynthia_Moore, Apr 7, 2021
    #1

  2. Blue Screen of death

    Hi Cruize,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing. Let me help you in resolving the issue.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Are you able to boot to the desktop?
    • What is the exact error message you get on the screen?
    I would suggest you refer to the following Microsoft article on
    Troubleshoot blue screen errors and check.

    Troubleshoot blue screen errors

    Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them

    Keep us posted on Windows related queries and we will be happy to assist you further.
     
    Nachappa C K, Apr 7, 2021
    #2
  3. cheesy999 Win User
    Microsoft are getting rid of BSOD

    Oh no!!!!!!!!!!. Microsoft have changed the colour of the BSOD to black, this is terrible - imagine the confusion BSOD now has 2 meanings!!!

    http://www.winrumors.com/microsoft-switches-to-black-screen-of-death-bsod-for-windows-8/


    I keep getting the Blue Screen of Death BSOD even after a Microsoft tech seemed to have... [​IMG]

    you have to admit though, it looks a lot more friendly then the BSOD, more like its just talking to you instead of OMG!!!!!!! ITS BROKEN!!!!! that you normally get with bsod
     
    cheesy999, Apr 7, 2021
    #3
  4. XP ROCKS. Win User

    I keep getting the Blue Screen of Death BSOD even after a Microsoft tech seemed to have...

    Blue Screen of Death (BSOD)

    Please post a link to the dump file/s. "How to" instructions below.

    Blue Screen of Death (BSOD).

    BSOD Finding and fixing them
     
    XP ROCKS., Apr 7, 2021
    #4
Thema:

I keep getting the Blue Screen of Death BSOD even after a Microsoft tech seemed to have...

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