Windows 10: I need a phone number for Microsoft. I want my account unlocked! I was hacked & need my files

Need a Microsoft # to speak to a human. I cant get into my computer for 4 weeks. I was keying a list to a major site and had trouble. I called & they didn't see a problem. I could get into other sites, not theirs. Suddenly my system dies. I get a call from "supposedly" Nomorobo why would they call? I couldn't understand horrible English. I'm locked out. Two days later, I get another "Nomorobo" call - still can't understand the guy but something about he can 'restore' my Win10 for whatever I hung up. I filled out the Microsoft numerous times. I've had my account for at least 25 yrs. a

:)

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

How can I un-link my current Microsoft account that is tagged to my Windows activation license and link it to a new Microsoft account?

You don't make a new account & try to move your entitlements to it, you change the email address associated with the original account.

From Microsoft Support - Change the email address or phone number for your Microsoft account

 

Microsoft Account was hacked

Original Title: Accessed my account

How cans someone hack into my Microsoft account when I have the two step verification .. that can only be approved from my cell phone?