Windows 10: I need help with analysis of file minidump

I´ve been having problems with my PC for the past four days. The computer shows a blue screen and crashes. It's possible for someone to help me analyze the minidump files, please?Thank you very muchhttps://drive.google.com/file/d/1Hi1hw9kzB-TqA0_gIXiozNokXpBlILLk/view?usp=drive_link

:)

 

MINIDUMP file analysis help

So far all of the steps have been fine, I'm pretty sure the issue will be one of my device drivers, however, i'd like to not have to run driver verifier on every single one of my drivers since there is a lot. Back to the original intention of my post, Can someone assist me in decoding the minidump analysis I provided to help find out which driver is causing my system to crash randomly? If needed, i can provide the minidump file itself in a file sharing service later on.

 

Help with minidump analysis.

Hi Jack,

I am Dave, I will help you with this.

Your minidump files just indicate memory (RAM) corruption no specific driver is listed

I note Genshin Impact is listed in the dump files, are you only getting blue screens with that game?

 

MINIDUMP file analysis help

This type of error is often related to issues with device drivers, faulty hardware, or corrupted system files.

If the scans aren't working, let's move forward with the next steps. Please inform me if any issues arise during the process.

1. Disconnect Non-Essential Devices:
   
   • Sometimes, external devices can cause BSOD errors due to driver conflicts or hardware issues. Disconnect all non-essential devices (e.g., USB drives, external hard drives, printers) and see if the issue persists.
     
2. Check for Hardware Issues:
   
   • Memory Diagnostic:
     
     Run the Windows Memory Diagnostic tool to check for RAM issues. Press Windows Key + R, type mdsched.exe, and press Enter. Choose to restart and check for problems.
     
   • Hard Drive Check:
     
     Use the chkdsk command to check for hard drive errors. Open Command Prompt as an administrator and run:
     
     
3. Update or Roll Back Drivers:
   
   • Ensure all your drivers are up-to-date. If a recent driver update coincides with the start of the BSODs, consider rolling back to a previous version. Pay special attention to the Bluetooth driver (BTHport.sys) mentioned in your dump file.
     
4. Check for Malware:
   
   • Run a full system scan using Windows Defender or another reputable antivirus program to ensure that malware is not causing the issue.
     
5. Perform a Clean Boot:
   
   • A clean boot can help you determine if background programs are interfering with your system. Follow the steps in this guide to perform a clean boot.