Windows 10: I need help with the Microsoft Store

Discus and support I need help with the Microsoft Store in Microsoft Windows 10 Store to solve the problem; Whenever I try to install an app from the store, the install button will not work. It will register that it has been pressed, but nothing will happen,... Discussion in 'Microsoft Windows 10 Store' started by Hoadhane, Aug 24, 2019.

  1. Hoadhane Win User

    I need help with the Microsoft Store


    Whenever I try to install an app from the store, the install button will not work. It will register that it has been pressed, but nothing will happen, except add it to my library. If i try to install it from there, once again, the button will register being pressed, but it will not install. Any help would be appreciated.

    :)
     
    Hoadhane, Aug 24, 2019
    #1

  2. Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Aug 24, 2019
    #2
  3. sam02 Win User
    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Aug 24, 2019
    #3
  4. Nikhar_K Win User

    I need help with the Microsoft Store

    Unable to launch Microsoft Store and Microsoft store apps.

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

    • Are you getting any error message?
    • Since when are you facing this issue?
    • Are you aware of any changes made on the computer recently?

    In the meantime, I suggest you to follow the steps from the article
    Fix problems with apps from Microsoft Store
    to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

    Microsoft Store doesn't launch
    to fix the issues you are facing in launching Store.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 24, 2019
    #4
Thema:

I need help with the Microsoft Store

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