Windows 10: i need to speak to someone regarding an order i placed in the microsoft store

microsoft store order question

:)

 

Microsoft Store: Unable to place order

Hi Mario12693,



Thank you for writing to Microsoft Community Forums.

1. Are you aware of any changes made on your PC before this issue occurred?
   
2. May I know if you are able to purchase any other apps from store?
   
3. Are you logged into Microsoft account?
   

I suggest you to try the following methods and check:



Method 1: Make sure that the date and time are correct on the computer.



To set your time and time zone in Windows 10, go to
StartWindows logo Start button >
SettingsGear-shaped Settings icon >
Time & language>
Date & time.





Method 2: Clear Store Cache.



1. PressWin + R
on the keyboard

2. Type
WSRESET.EXE and hit ok

3. Restart the computer



Method 3: Fix store problems.



I suggest you to refer this article to Fix
problems with apps from Microsoft Store.



Hope it helps.



Thanks,

Suman.B

Microsoft Community - Moderator

 

Did not receive a Microsoft Order

Hi Alexandar,



Thank you for writing to Microsoft Community Forums.



I understand your query regarding an order. Let me help you with the details.



If you have placed the order from Microsoft Store, you may want to have a look at the article on

Track your order from Microsoft Store and see if that helps.



However, we do have a dedicated team for any purchase or refund related queries, let me point you in the right direction. I would suggest you to
get in touch with the Microsoft Store Support
team and they will help you with the appropriate details.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator