Windows 10: I purchased microsoft music maker for 59. and I cant get it to load

It just says its loading and then disappears.

:)

 

Music Maker Jam in Windows 10

Hello Ric,

Thank you for posting your query in Microsoft Community.

Since the problem related to Music Maker Jam purchases, I suggest you to get in touch with

Music Maker Jam support team for resolving this issue.

I appreciate your cooperation in this regard.

Keep us posted if you require further assistance with windows.

 

Windows Movie Maker

Hi,

To get a better grasp of your Windows Movie Maker's issue, kindly provide the following:

• The version of your Windows Movie Maker.
• Troubleshooting steps already provided.

In the meantime, if you have purchased or downloaded the said app from our Windows Store, I suggest that you try and run our troubleshooter by clicking this
link.

I'll keep an eye out for your reply.

 

cannot get music in movie maker, in windows 10

Hello Mario,





There are multiple reasons why you can’t get audio in Windows Movie Maker. To best address your concern, we need you to answer the following:

• Which Windows 10 build are you running? To know your Windows 10 build, follow the steps in this
  link.
• Which Windows Movie Maker version are you using? To know your Windows Movie Maker version, follow the steps below:

1. Click
File.

2. Select
About Movie Maker.

• Is the issue happening to all video or music file format, or is it limited to a specific file format?
• Did you make any changes before this issue happened?
• Are you getting an error message when using Windows Movie Maker? Can you provide us a screenshot?
• What troubleshooting steps have you done so far?

Looking forward for your response.