Windows 10: I PURCHASED UNLOCK FEATURE IN MICROSOFT STORE. BUT AFTER PAYMENT IT IS STILL LOCK.

Discus and support I PURCHASED UNLOCK FEATURE IN MICROSOFT STORE. BUT AFTER PAYMENT IT IS STILL LOCK. in Windows 10 Software and Apps to solve the problem; I purchase this aplication unlock feature. Ads Free With Unlock All Templates and Collages For Lifetime. aplication name : photo editor and photo... Discussion in 'Windows 10 Software and Apps' started by AfatPhang, May 30, 2020.

  1. AFATPHANG
    AfatPhang Win User

    I PURCHASED UNLOCK FEATURE IN MICROSOFT STORE. BUT AFTER PAYMENT IT IS STILL LOCK.


    I purchase this aplication unlock feature.


    Ads Free With Unlock All Templates and Collages For Lifetime.

    aplication name : photo editor and photo collage maker : photo frame designer.

    after payment the feature still lock.

    already reinstall twice. the feature still lock.

    i cannot find developer contact.

    i cannot contact microsoft support. cannot find any support email address.

    help chat answer by robot.

    i contact microsoft phone number help. also answer by machine.

    the big company like microsoft where is your support team ???

    :)
     
    AfatPhang, May 30, 2020
    #1
  2. REGILE REB
    Regile Reb Win User

    not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options     and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, May 30, 2020
    #2
  3. KIRAN KISHORE
    Kiran Kishore Win User
    Windows Store Purchase Broken?

    Hi Michaelleepow,

    We appreciate your time and efforts to get back to us.

    We need more information to help you better.


    • Which is the app you are trying to purchase from Store? Does the issue persists when you try to purchase any particular app/any apps from the Windows store?

    • Which is the payment option you use to purchase the apps from Windows Store? Did you try to use the other payment options to purchase the app from the Windows Store?
    Follow the below steps and check if you are able to change the payment options.


    • Open the Windows store.

    • Tap or click on your account at the top right corner of the Windows store.

    • Click on Payment options.

    • You will be redirected to your account sign in page. (Enter your account credentials to sign in to the account)

    • Once you have signed in to the account, you will be able to see the Add a payment method.

    • Follow the onscreen instructions to change the payment methods.
    Reference: You may refer to the below help articles on how to add or remove or update different payment methods on your Microsoft account.

    Change a payment option on your Microsoft account

    http://windows.microsoft.com/en-us/...nt-option-on-your-microsoft-account#v1h=tab01

    I hope the above information helps. Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

    Thank you.
     
    Kiran Kishore, May 30, 2020
    #3
  4. NIKHAR_K
    Nikhar_K Win User

    I PURCHASED UNLOCK FEATURE IN MICROSOFT STORE. BUT AFTER PAYMENT IT IS STILL LOCK.

    Error: “We’re having trouble processing your payment and we’d like to get it sorted out” while making a purchase through Microsoft Store

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you receive an error when trying to make a purchase from Microsoft Store. This error might occur if there is an outdated billing information. I would suggest you to refer the section
    Update a current payment method in the article
    Change the payment method or credit card linked to your Microsoft account    .



    If the issue persists after performing the steps, I would suggest you to contact the

    Microsoft Store support team    , they will help you manually add the payment method.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 30, 2020
    #4
Thema:

I PURCHASED UNLOCK FEATURE IN MICROSOFT STORE. BUT AFTER PAYMENT IT IS STILL LOCK.

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