Windows 10: I recently got this computer and did a factory reset but now I’m brought to this screen and...

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:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Recently Reset Computer

Hi,

Black screen issues may happen due to several reasons. One of these is due to outdated or incompatible display drivers. For us to properly assist you in rectifying the black screen concern, supply more information by answering these questions:

• What is the make and model of your computer?
• May we know what prompted you to reset the device?
• Have you recently installed any updates?
• Are there any third party applications or software installed on your PC?
• What steps have you taken so far to resolve the issue?

Your response is greatly appreciated.

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.