Windows 10: I recently upgraded to new hardware, and I have lost my proof of purchase and old product...

The title lays it out. I called customer support and was told that I NEED to purchase a new key. However, I am not going to spend an extra $150 dollars on a piece of software I was using as recently as two weeks ago. Is there any other way to get my windows reactivated on my new hardware or am I basically SOL?

:)

 

Lost Proof of Purchase

Hey,



My E71 just recently decided to give me a black screen. After all the basic troubleshooting failed to resolve it I phoned the care centre. They're asking for a proof of purchase when I deliver it to the repair centre but I quite sure I've thrown out all
the boxes and what not. What do I do?



Note: The phone purchase is recent and well within the warranty (even checked it using the warranty checker tool) and it was purchased from a retail store (Big W).





Thanks in advance for any assistance

 

I recently upgraded to new hardware, and I have lost my proof of purchase and old product key for my windows 7 upgrade to 10.

The title lays it out. I called customer support and was told that I NEED to purchase a new key. However, I am not going to spend an extra $150 dollars on a piece of software I was using as recently as two weeks ago. Is there any other
way to get my windows reactivated on my new hardware or am I basically SOL?

 

I recently upgraded to new hardware, and I have lost my proof of purchase and old product key for my windows 7 upgrade to 10.

Hi Matt.

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Activation depends on what type of license you have of Windows 7/8/10.

If Windows 7/8/10 came preinstalled with the computer, that is called an OEM license. For an OEM license, the license dies as soon as Motherboard dies. So essentially it is non-transferable. If that is the case you need to get a new license.

However, this is not same for retail licenses i.e. you purchased the license through Microsoft store. That does carry transfer rights. If that is the case, please see the below steps:

Run the activation troubleshooter on the new device using the below steps:

Go to Settings>Update and security>Activation and run the troubleshooter. and select I recently changed hardware on this device.

(Please note that Activation troubleshooter requires you to have digital license linked to Microsoft Account.)

If the troubleshooter hasn't helped, you can get in touch of an agent using the link below who can help you to get your copy activated:

https://partner.support.services.microsoft.com/...

Please let us know if you need any assistance.