Windows 10: I stopped receiving emails from some senders

As this title says, I stopped receiving emails from some specific senders like online shops or persons from my contact list. This issue showed up about a month ago and I don’t know why. Help!. Apps are Outlook and Mail App.

:)

 

Not receiving emails from selected senders

Recently I stopped receiving emails from certain senders. These senders would be such as eBay, USPS, various friends, and others. This started about a month ago or so. They are not showing up on my I-phone either.

 

Not receiving emails from selected senders

Hi James,



Thank you for writing to Microsoft Community Forums.



Suggest you to login to the account through web browser and check if you are receiving the emails.

If the issue is in mail app: reconfigure the account and check.

If the issue is with the outlook.com, follow and check for the blocked senders:
Unblock senders in Outlook.com



Hope it helps.

Thanks,

Suman.B

Microsoft Community - Moderator

 

How do i unsubscribe emails from unwanted senders?

Hi Bob,

There are several ways on how you can block spam emails or unwanted messages. To isolate your issue, we'd like to ask if you are trying to block spams. Meanwhile, here are some options that you can do to block unwanted messages:

Junk mail filter - Selecting Exclusive option. This feature will let you receive emails from your contact list and safe senders list. To set up a junk mail filter to Exclusive, follow these steps:

• Sign in to your Microsoft account.
• Click the gear icon located on the upper right panel of your mailbox, just beside your username.
  
• Select More mail settings.
• Under Preventing junk email, click on Filters and reporting option.
• Under Choose a junk email filter, select Exclusive.
• Click the Save button.
  

Email rules - You can set up email rules to filter incoming emails to automatically delete them and not getting them in your Inbox. If you want to create an email rule to delete emails coming from an email address, kindly refer to these steps:

• Sign in to your Microsoft account.
• Click the gear icon located on the upper right panel of your mailbox, just beside your username.
• Select More mail settings.
• Under Customizing Outlook, click the Rules for sorting new messages option.
• Click the New button.
• Under Step 1: Which messages do you want this rule to apply to?
  
  On the first box with drop down list, select the Sender's address and in the second box with drop down list, select yes.
• On the third box, type sender's email address. You may select any option that you want to use at first, second and third box depending on your preference.
• Under Step 2: What action do you want to apply? Select Delete these messages.
• Click the Save button.

Blocked senders list - You can add email address/es or domain/s in this list to stop receiving emails from them. You also need to delete them from your contact list and safe senders list as well. Perform these instructions below:

• Sign in to your Microsoft account.
• Click the gear icon located on the upper right panel of your mailbox, just beside your username.
• Select More mail settings.
• Under “Preventing junk email”, click the Safe and blocked senders option.
• Click Blocked senders.
• In the Blocked email address or domain box, type the email address of the sender or the domain that you want to block, and then click Add to list.
  

Sweep features - Sweeping emails for deletion. By using Sweep feature it will clean up all the email from a folder and selected users specially emails from spammers. Check if these helps:

• Log in to your Microsoft account.
• Check the email that that you received from spammers.
• On the top of your mailbox user interface click "Sweep."
• Once you click "Sweep," select "Delete all from."
• Check the small box that stating "Also block future messages."
• Click 'Delete all."

All the emails from the spammer will be automatically deleted and it will go directly to your deleted folder.

Keep us posted if you need additional help.