Windows 10: I submitted a false alarm for my software . What's next?

Hello Guys ,


I have a VPN app which was working fine until today . Today my clients messaged me and said the file is detected as a virus by windows 10 defender . I submitted my file and the analyst has answered the following :


Analyst comments:

We have removed the detection. Please follow the steps below to clear cached detection and obtain the latest malware definitions. 1. Open command prompt as administrator and change directory to c:\Program Files\Windows Defender 2. Run “MpCmdRun.exe -removedefinitions -dynamicsignatures” 3. Run "MpCmdRun.exe -SignatureUpdate" Alternatively, the latest definition is available for download here: https://www.microsoft.com/en-us/wdsi/definitions



Does this mean that the problem is fixed automatically now ? Does this mean any new customer that tries to download and install my app won't be prompted with a virus message ? This is hurting my business a lot . Please kindly let me know what I should do next in order to get rid of this message . I can not test to see if it has been solved .




:)

 

False Alarm Tracking System

I'm doing some work for a security company that monitors alarm systems. They are currently using an ancient piece of software that tracks false alarms.

Basically, ever time there is a false alarm it is entered into the system, each one is entered manually so it doesn't have to interface with another piece of software or anything. When the person gets their 3rd false alarm the software automatically flags the person and spits out a $35 invoice so it can be sent to the person. Every false alarm after that the system generates another $35 invoice and tracks the persons balance as well. Then on January 1 the number of false alarms are reset to 0 and the process starts over, but obviously their balance is kept if they haven't paid it.

I'm looking to replace this old program with something that will actually run in Windows 7/8, right now they have to use XPMode to run it and it barely runs under that.

Anyone know of anything free of paid that could do this?

 

False Alarm Tracking System

Yes, fully automated after the person enters each false alarm.

 

Windows Defender False alarm

I am getting many false alarms from Windows Defender.

When I follow up and look for details of the alarm/virus, there is nothing listed. .... so what is it picking up??

Haven't had the time to investigate fully. I havent changed any of its default settings since it installed with Win 10.

Windows Defender might be a half baked app from Microsoft??.