Windows 10: I think Feedback Hub should be replaced by a forum.

Discus and support I think Feedback Hub should be replaced by a forum. in Windows 10 Software and Apps to solve the problem; We've had Feedback Hub for a couple of years and it's riddled with problems.. * No discoverability of issues - Issues get lost, not good browsing... Discussion in 'Windows 10 Software and Apps' started by Gavin.Williams, Jul 23, 2020.

  1. I think Feedback Hub should be replaced by a forum.


    We've had Feedback Hub for a couple of years and it's riddled with problems..

    * No discoverability of issues - Issues get lost, not good browsing experience.

    * No effective search facility - no search by date, multiple search terms don't work correctly.

    * No ability to close issues - so top issues hog lists.

    * Quests and Achievements please take this stuff away, we are trying to fix real problems not play games - don't waste our time.
    * Many, many issues never get a response. Even if we are told you've received the feedback.
    * No confidence from users - really important, people just don't believe the app works as a feedback platform.
    * No view count on issues.
    * Spam


    - examples of how your feedback system absolutely sucks and I hate it.,

    THE TOP ISSUE is: I want to see placeholder files in File Explorer... with 39718 votes

    Feedback Hub will keep that as the top ranked issue that needs to be fixed and needs public feedback for ever. It will just sit their hogging the top spot, collecting votes. Do you actually believe that it's had 39718 votes? It was fixed years ago wasn't it? That massive vote count represents user time that is being wasted because the app is ineffective at sorting the attention of users. The app has no sense of 'this issue has been resolved' or 'here's the top issues that we are trying to fix' or 'here's your top issues that you want fixed'.

    Look at how Github handles issues if you want to know how issues should be handled. I can't believe this stuff has to be explained to you.

    :)
     
    Gavin.Williams, Jul 23, 2020
    #1

  2. I think Feedback Hub should be replaced by a forum.

    We've had Feedback Hub for a couple of years and it's riddled with problems..

    * No discoverability of issues - Issues get lost, not good browsing experience.

    * No effective search facility - no search by date, multiple search terms don't work correctly.

    * No ability to close issues - so top issues hog lists.

    * Quests and Achievements (please take this stuff away, we are trying to fix real problems not play games) - don't waste our time.

    * Many, many issues never get a response. Even if we are told you've received the feedback.

    * No confidence from users - really important, people just don't believe the app works as a feedback platform.

    * No view count on issues.

    * Spam

    - examples of how your feedback system absolutely sucks and I hate it.,

    THE TOP ISSUE is: I want to see placeholder files in File Explorer... with 39718 votes

    Feedback Hub will keep that as the top ranked issue that needs to be fixed and needs public feedback for ever. It will just sit their hogging the top spot, collecting votes. Do you actually believe that it's had 39718 votes? It was fixed years ago wasn't it?
    That massive vote count represents user time that is being wasted because the app is ineffective at sorting the attention of users. The app has no sense of 'this issue has been resolved' or 'here's the top issues that we are trying to fix' or 'here's your
    top issues that you want fixed'.

    Look at how Github handles issues if you want to know how issues should be handled. I can't believe this stuff has to be explained to you.
     
    Gavin.Williams, Jul 31, 2020
    #2
  3. insider feedback hub

    Not sure, plenty of issues, but maybe three days ago.

    I think it was last week

    Just a message relating to a missing app

    No not since Build 17025.rs_prerelease.171020-1626

    Couldn't think of any relevant
     
    Bootlebarth74, Jul 31, 2020
    #3
  4. Ryan Mon1 Win User

    I think Feedback Hub should be replaced by a forum.

    I beg you to fix the Feedback Hub

    Hi Jeff,

    We would like to ask you a few questions for us to better assist you. Please provide the following information:

    • When did the issue start?
    • Were there any recent changes made to your system prior to the issue (updates, software installations, etc.)?

    In the meantime, we suggest performing a reset for Feedback Hub application by following these steps:

    • Got to Settings and click System.
    • Click Apps & Features on the left pane of the screen.
    • Select Feedback Hub then click Advanced options.
    • Under Storage usage and apps reset, click Reset.

    We'll be waiting for your response.
     
    Ryan Mon1, Jul 31, 2020
    #4
Thema:

I think Feedback Hub should be replaced by a forum.

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