Windows 10: I tried to Factory reset my Laptop but it failed

Discus and support I tried to Factory reset my Laptop but it failed in Windows 10 Support to solve the problem; So basically every time i try to factory reset my laptop, it brings me to a blue screen with options to use cmd, shut down or restart and my reset... Discussion in 'Windows 10 Support' started by CluelessLol, Feb 25, 2021.

  1. I tried to Factory reset my Laptop but it failed


    So basically every time i try to factory reset my laptop, it brings me to a blue screen with options to use cmd, shut down or restart and my reset fails. I have done some searching and found that there is a file that stores my information on what the error was. I hope this information is the right one. If anyone could please tell me what this means and what i can do to fix this problem.


    LogSession: Reopened a log session at [C:\$SysReset\Logs]
    2021-02-25 03:55:50, Info ResetResumeLog: Reopened session logs in [C:\$SysReset\Logs]
    2021-02-25 03:55:50, Info ResetReturnToOldOS: Started
    2021-02-25 03:55:50, Info ResetReturnToOldOS: Tracing failure event
    2021-02-25 03:55:50, Info ResetReturnToOldOS: Event traced successfully
    2021-02-25 03:55:50, Info ResetReturnToOldOS: Tracing Boot State file [C:\$SysReset\Logs\WinRE\bootstat.dat]
    2021-02-25 03:55:50, Info Attempt to get BsdSummarize Diagnostic Information for bootstat file: \??\C:\$SysReset\Logs\WinRE\bootstat.dat
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogInitCount:1
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogOsLaunchCount:1
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogErrorCount:0
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogLastErrorEventCode:0
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootLogLastBootdiagErrorCode:0
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: HeaderPresent:1
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: BootId:1
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: LastBootSucceeded:0
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: FatalErrorCode:0
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: FatalErrorStatus:0
    2021-02-25 03:55:50, Info BsdSummarize Diagnostic Information: ShutdownDeviceType:0
    2021-02-25 03:55:50, Info [ResetEngine.exe] Enter WinReGetConfig
    2021-02-25 03:55:50, Info [ResetEngine.exe] Parameters: configWinDir: NULL
    2021-02-25 03:55:50, Info [ResetEngine.exe] WinRE config file path: C:\WINDOWS\system32\Recovery\ReAgent.xml
    2021-02-25 03:55:50, Info [ResetEngine.exe] Update enhanced config info is enabled.
    2021-02-25 03:55:50, Info [ResetEngine.exe] WinRE is installed
    2021-02-25 03:55:50, Info [ResetEngine.exe] WinRE is installed at: \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE
    2021-02-25 03:55:50, Info [ResetEngine.exe] System is WimBoot: FALSE
    2021-02-25 03:55:50, Info [ResetEngine.exe] WinRE image validated
    2021-02-25 03:55:50, Info [ResetEngine.exe] Exit WinReGetConfig return value: 1, last error: 0x0
    2021-02-25 03:55:50, Info Try to clear BCD of WinRE to cancel Redirection
    2021-02-25 03:55:50, Info Encrypt: Restoring original protection state
    2021-02-25 03:55:50, Info Encrypt: State file does not exist, assuming reset has not suspended protection on any volumes
    2021-02-25 03:55:50, Info ResetReturnToOldOS: Clean up cloud Image folder
    2021-02-25 03:55:52, Info ResetReturnToOldOS: Completed


    Thank you

    :)
     
    CluelessLol, Feb 25, 2021
    #1
  2. IggSter Win User

    How to factory reset Cisco 1700 Router

    Hopefully I can help you here....its a very common thing to happen.


    First, I take it you dont know the passwords for console access or telnet/ssh?

    I will assume that these devices belong to you.

    step 1. Plug a cisco console cable into a serial port on your pc
    step 2. Plug other end into Cisco console port
    step 3. Using hyperterm or putty or similar connect to the serial port
    step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
    step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
    step 6. now you have to do the only hard part...send the break command:

    Break command list: Break Commands

    Go down the list and match your OS and SW and try the sequence suggested.

    If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".
     
    IggSter, Feb 25, 2021
    #2
  3. Windows 10 Factory Reset Failed

    Thank you for your response DaveM121

    No, nothing else is connected to my laptop at all. I attempted the factory reset through the command prompt because it would fail (several times) by using the steps you're suggesting. It began the process and I waited at least 4 hours for it to slowly reach
    a higher percentage (it got to more than 80%) and when I looked at the laptop again, there was a failure message.
     
    CynthiaFarlow, Feb 25, 2021
    #3
  4. I tried to Factory reset my Laptop but it failed

    Factory reset "Error" message

    Hi Jaxyn,

    It seems that the issue that you initially encountered also interferes with the factory reset. In order for us to provide the appropriate solution, we'd like to ask for additional information. Please answer the following:

    • Aside from failing at 30%-32%, are you also getting an error message or code?
    • What troubleshooting steps have you tried so far?
    • What build and version of Windows 10 are you using?
    We hope to hear from you soon.
     
    Jennifer Cha, Feb 25, 2021
    #4
Thema:

I tried to Factory reset my Laptop but it failed

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