Windows 10: I tried to reset my laptop and now it doesn't work

Discus and support I tried to reset my laptop and now it doesn't work in Windows 10 Support to solve the problem; I wanted a squeaky clean version of Win10 on my old HP Envy notebook so I backed everything up onto a removable hard drive, went to settings/update and... Discussion in 'Windows 10 Support' started by Andy Kay, Feb 22, 2021.

  1. Andy Kay Win User

    I tried to reset my laptop and now it doesn't work


    I wanted a squeaky clean version of Win10 on my old HP Envy notebook so I backed everything up onto a removable hard drive, went to settings/update and security/recovery/reset this PC, and set it on its way.

    It seemed to be doing all the right stuff, but ended up in a loop like it was continually bringing up the HP logo, giving a brief flash of a message saying something like "may restart several times," going down again and repeating. I left it doing this for some considerable time in case it was part of the process but eventually had to do a hard reset. Now every time I turn it on it goes into the same mode.

    I even tried inserting a memory stick with a Win10 ISO file on it in a USB socket and starting it up, but it just gets into the same loop.

    Does anybody have any suggestions?

    :)
     
    Andy Kay, Feb 22, 2021
    #1
  2. BetoLP Win User

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    I tried to reset my laptop and now it doesn't work [​IMG]


    Does it mean my HDD is useless?
     
    BetoLP, Feb 22, 2021
    #2
  3. BetoLP Win User
    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks for your answer, ken!
    I deleted all my data. I had have it backed up.

    I did a clean installation using the windows media creation tool (usb option).

    No, I didn`t. I thought a clean installation would solve the problem.

    After posting my previous message, I did it.


    I tried to reset my laptop and now it doesn't work [​IMG]


    After chkdsk, I close cmd and tried to boot and the laptop just turned it off. This morning I`ve restarted it and automatically windows did a repair. Windows has booted and it seems that the repair tool has removed chrome and acrobat pdf reader (the only two programs I had installed after reinstalling windows).

    Now Windows is installing updates and restarting my lapop, I`m kind of frightened. I don`t want it to happen again. Anyhow, I want to know what has brought the issue

    I`ve been looking for information about the error code at the end of the picture and I didn`t get anywhere.
     
    BetoLP, Feb 22, 2021
    #3
  4. CyrrusV Win User

    I tried to reset my laptop and now it doesn't work

    hd6950 to hd 6970

    ok
    i ve tried everything:with atiflash from dos,winflash.step by step with bios powercolor hd 6970 from the database.
    nothing,doesn´t work.any suggestion????
     
    CyrrusV, Feb 22, 2021
    #4
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I tried to reset my laptop and now it doesn't work

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