Windows 10: I Want Refund because after I Paid it didn't Work "HEVC Video Extentions"

I paid for 13.000 IDR to buy codec "HEVC VIDEO Extensions" so i can play Video from My Phone via Credit Card but the result is : 1. after i paid, still cannot open it, even i try 3 times. 2. i got charged two times 13.000 & 14.000 idr why i got charge twice? and why different cost?3. i want refund because its not work

:)

 

Files with HEVC extentions do not work properly

Hello, I just downloaded HEVC videos files from my Samsung Galaxy S10+. Part of videos did not open and showed the notification that they need HEVC extensions. So I downloaded extensions app but from now the files starts with green screen and interutps
and starts again (stumbles) every milisecond. When I open the video files with Windows Media Player they become foggy and lose quality. Any suggestions?

 

Directories with HEVC/x265 or Hi10p/10bit video sluggish

This was working for me in the Anniversary Update and Creators Update, but has been slowly going downhill after the Fall Creators Update (build 1709). After updating to the Fall Creators Update, I could sometimes get thumbnails to show up in Explorer, sometimes
not. I could sometimes get HEVC video to play in Movies & TV and Movie Moments, sometimes not. Now File Explorer won't create any HEVC thumbnails and HEVC video won't play in any of the Microsoft desktop or metro apps.

Here's what I've been able to piece together from a couple of different sources:

• Microsoft removed native HEVC support from the Windows 10 Fall Creators Update.
• If you applied a feature update from a previous version (Creators, etc.), you were supposed to retain HEVC support. Wasn't quite true for me, which is how I found this thread. The work-around I mentioned in a previous reply has now stopped working.
• Update KB4041994 enables SOME systems to ADD HEVC support back. There's a hidden app in the Microsoft Store called "HEVC Video Extension". Windows may add it manually. The app only enables HARDWARE HEVC decoding.
  You need a video card or processor released within the last ~year to get it though (Kaby Lake, Kaby Lake Refresh and Coffee Lake, and GPUs like AMD's RX 400, RX 500 and RX Vega 56/64, and Nividia's GeForce GTX 1000 and GTX 950 and 960 series.)
• One of the sources suggests software HEVC decoding might become available as a paid app in the Windows Store in the future. No further info available.

I did a clean install of the Fall Creators Update in Virtualbox. Applied all the updates and installed the "HEVC Video Extension" from the store. MP4 opens in Movies & TV metro app; HEVC video is blank, but HE-AAC audio plays. The slow folder refresh issue
with HEVC files exists.

I have a mid-range desktop processor and video card from early 2013. VLC plays 1080p HEVC using just a couple of percent CPU. I can encode 480p 30FPS in real time using the x.265 Medium preset. My system doesn't need hardware-accelerated encoding / decoding.

As for the original issue. I took someone's suggestion and installed Icaros. Explorer refresh is speedy and I get thumbnails not only for HEVC MP4/MKV, but also FLV (like Icaros claims - anything FFMPEG can decode).

Additional info:

• https://www.ghacks.net/2017/12/06/windows-10-fall-creators-update/
• HEVC and the Windows 10 Fall Creators Update

 

What's the difference between paid and free HEVC Media Extensions app?

When I try to open HEVC video file, Movies app linked me to Store to install codec, which is $0.99 paid app (Get HEVC Video Extensions from the Microsoft Store) but there is a free one which is named 'HEVC Video Extensions from
Device Manufacturer' (https://www.microsoft.com/en-us/store/p/hevc-video-extension/9n4wgh0z6vhq). Is there any difference between those two apps?