Windows 10: I want to exchannge my surface laptop 3 13.5 in for 15 in bc its too small

I bought the laptop 4 days ago and it came yesterday. I realized its too small for my needs and want to exchange it. I don't see

a return button on my order history?


Dylan

:)

 

Surface Laptop 3 with external monitor

Hi All,

Has anyone come across an issue with an external monitor blacking out while connected to a Surface Laptop 3? I have the laptop connected to a widescreen laptop with the Surface Dock. Both work fine however, once every hour or so the external monitor blacks out and comes back.

I've completed the following:

• Updated laptop drivers and firmware
  • Updated monitor drivers
  • Swapped out monitor

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Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Surface Laptop 3 15 reinstall windows

Hi, Никита тарасов!

Thanks for reaching Microsoft Community. We are sorry if you are encountering issues performing the Surface Recovery Image steps.

May I know if it is 16GB or 32GB? Bigger storage will not work due to partition issues. Any of the two will do when to complete the steps on your Surface Laptop 3. If it is, make sure it is formatted to FAT32 before loading the
downloaded file for your device from the Surface Recovery Image
page.

Please be reminded of the following when performing the steps:

• This option reimages the entire device, including the partition on the hard drive.
  
• It is the most complete form of reset.
• You will also need to reinstall desktop apps and need to run updates after completion.
  
• If the issue occurs after a reset, then the root cause is very likely hardware related.

Once you have the needed materials, please follow the steps below:

1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.
2. Press and hold the volume-down button while you press and release the power button.
3. When the Microsoft or Surface logo appears, release the volume-down button.
4. When prompted, select the language and keyboard layout you want.
5. Select Troubleshoot, and then select Recover from a drive. If prompted for a recovery key, select
   Skip this drive at the bottom of the screen.
   
   Note: Be sure to select the Troubleshoot option on this screen. Don’t select the
   Use a device option. If you select the Use a device option, your Surface will reboot from the USB recovery drive again and the reset process will start over.
6. Choose either Just remove my files or Fully clean the drive. The option to clean the drive is more secure but takes much longer. For example, if you’re recycling your Surface, you should clean the drive. If you’re
   keeping your Surface, you just need to remove your files.
7. Select Recover. Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.
   

If this works, we highly encourage you to inform our Community by clicking on
Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.





Kind regards,