Windows 10: I want to know *why* my account was locked.

I'm not contesting the account locking, or the fact that you need a phone number to unlock your account. But I do not believe I was doing anything that was against terms of service, and I know that no one else has access to this account. Ergo, if I don't know what I did wrong, I'm liable to accidentally do it again, get locked out again, and lose access to several games I've made significant progress in. Nobody wants that, least of all me. But you guys won't tell me what it is I did. Or didn't do. That's all I want.

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

windows 10 changed my log in username and password know i'm locked out

Hi Alex,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are using a Microsoft Account to log into the computer?
• Do you have another user account?
• If yes, then log in to the other account and delete the account that is inaccessible.

Follow the steps below and check if that helps.

Step 1: I suggest that you follow the steps below and check if it resolves your issue:

• 
  Go to the Lock Screen, press the Shift button and the
  Power Icon located on the right bottom corner of the screen.
  
• 
  Then Click on Restart, then a prompt will appear to
  Restart anyway, click on it. This will take you to the Recovery Environment.
  
• 
  Once there, click on Troubleshoot, then
  Advance Option. You will see Command prompt option click on it. This will run a diagnostic and fix the issue that are persisting in your system.
  

Step 2: Follow the steps to enable Built-in Administrator account:

• Right click on the Start button, and select Command Prompt (Admin)
• Type: net user administrator /active:yes (To enable Built –in Administrator account give the command Active: No).
• Then press ENTER.

Once the you have access to account go to you sons account and delete it.

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Locked Out of Admin Account

Hello Linda,



Thank you for writing to Microsoft Community Forums.

1. Are you using a Microsoft account or a local account?
   
2. Which version of Windows 10 you are using currently?
   
3. Is the other user account an admin account?
   

I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.

1. At the login screen click on the
   ease of access icon at the bottom right hand corner.
   
2. Click on the on screen keyboard to open it.
   
3. Type the password and try to login.
   

If you are using a Microsoft account, I suggest you to refer the article on

how to reset your Microsoft account password.



However, if you are using a local account, then I suggest you to refer the article on

reset your Windows 10 local account password.



Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator