Windows 10: I would like to refund a game on Microsoft store but I don't know how.

i would like to refund a game on microsoft store but i don't know how.


* Moved from Research

* Original title: Refund

:)

 

I would like to refund Windows 10 Minecraft

This was the version I expected before I had purchased it and I would like to refund it. It is a digital copy of a game which in the terms of sale it states "Some items are not eligible for return or refund; unless
otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:

• Except for “Digital Game Products” as defined below, digital apps,
  games, in-app content and subscriptions, music, movies, TV shows, and associated content;"

It doesn't give me the option to refund in the order history am I missing something in the order history or is the terms of sale false.

 

I would like to refund Windows 10 Minecraft

Hi Thelitegamer,

I would suggest you to contact the store and try to get a refund for the issue.

You can follow the link below to contact the Store.

Items ordered from Microsoft Store online:

http://store.microsoft.com/Help/Returns-Refunds

Sales and Support

http://www.microsoftstore.com/store/msstore/htm...

Please let me know if this will help you.

Thanks and regards,

 

Refund of Game Purchase

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are looking for a refund for the game purchased. I would like to know from where you purchased the game.



If you have purchased the game from Microsoft Store then, let me point you in the right direction of support where you can get assistance with the refund. I would suggest you to get in touch with the

Microsoft Store support team to get further assistance as they have the right tools and information to provide the refund.



Regards,

Prakhar Khare

Microsoft Community – Moderator