Windows 10: iastorac.sys and hal.dll issues

Discus and support iastorac.sys and hal.dll issues in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, Firstly I want to say that I updated two computer with the Windows update yesterday and it crashed BOTH computers.. One computer is an HP AIO... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Epiales, Dec 12, 2019.

  1. Epiales Win User

    iastorac.sys and hal.dll issues


    Hello,


    Firstly I want to say that I updated two computer with the Windows update yesterday and it crashed BOTH computers.. One computer is an HP AIO Desktop and the other is a Levovo AIO Desktop. I have been online with Microsoft for two days trying to resolve this issue. I have noticed that I am not alone in this issue, and Microsoft is refusing to acknowledge that something went wrong with their most recent Windows update. I could see maybe issue with my 5 year old computer, but a 2 month brand new computer.. and then it happening on BOTH system the same day I do an update in windows update, it's not coincidental. Although I have been getting tech support by phone for my older HP computer, I have yet to have the time to get to my new Lenovo Computer.


    Troubleshooting:


    I have made sure that the most recent BIOS has been updated by the manufacturers website.


    Whocrashed gives me this information:


    On Thu 12/12/2019 5:39:46 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\121219-32250-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x47FE8)
    Bugcheck code: 0x124 (0x0, 0xFFFF95865CCC9028, 0xFE000000, 0x801136)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\WINDOWS\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Thu 12/12/2019 5:39:46 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\MEMORY.DMP
    This was probably caused by the following module: iastorac.sys (iaStorAC+0x481D6)
    Bugcheck code: 0x124 (0x0, 0xFFFF95865CCC9028, 0xFE000000, 0x801136)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\WINDOWS\system32\drivers\iastorac.sys
    product: Intel(R) Rapid Storage Technology driver
    company: Intel Corporation
    description: Intel(R) Rapid Storage Technology driver - x64
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem.
    The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.



    Here is my information:


    OS Name Microsoft Windows 10 Home

    Version 10.0.18362 Build 18362

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name DESKTOP-K7SMCD6

    System Manufacturer LENOVO

    System Model F0DT001TUS

    System Type x64-based PC

    System SKU LENOVO_MT_F0DT_BU_LENOVO_FM_ideacentre AIO 520-22ICB

    Processor Intel(R) Core(TM) i3-8100T CPU @ 3.10GHz, 3096 Mhz, 4 Core(s), 4 Logical Processor(s)

    BIOS Version/Date LENOVO O3XKT30A, 8/28/2018

    SMBIOS Version 3.1

    Embedded Controller Version 1.30

    BIOS Mode UEFI

    BaseBoard Manufacturer LENOVO



    Using an intel processor diagnostics I receive this:


    --- IPDT64 - Revision: 4.1.4.36

    --- IPDT64 - Start Time: 12/12/2019 5:59:50 PM


    ----------------------------------------------

    -- Testing

    ----------------------------------------------

    CPU 1 - Genuine Intel - Pass.

    CPU 1 - BrandString - Pass.

    CPU 1 - Cache - Pass.

    CPU 1 - MMXSSE - Pass.

    CPU 1 - IMC - Pass.

    CPU 1 - Prime Number - Pass.

    CPU 1 - Floating Point - Pass.

    CPU 1 - Math - Pass.

    CPU 1 - GPUStressW - Pass.

    CPU 1 - CPULoad - Pass.

    CPU 1 - CPUFreq - Pass.



    IPDT64 Passed

    --- IPDT64 - Revision: 4.1.4.36

    --- IPDT64 - End Time: 12/12/2019 6:03:51 PM



    ----------------------------------------------

    PASS


    I get the error message when booting the system:


    WHEA Uncorrectable Error...


    I keep reading thread after thread that it's an internal issue, but too many people have this issue after Microsoft Updates. Thank God I just bought this computer 2 months ago and will have some warranty on it, but not on my older computer unfortunately.


    What is the problem and any suggestions on how to fix this? Sorry for so long, but you need to know all the information posted I believe. Thank you


    David

    :)
     
    Epiales, Dec 12, 2019
    #1
  2. TSX420J Win User
    TSX420J, Dec 12, 2019
    #2
  3. TSX420J Win User
    HAL DLLs error on XP

    Sorry for my noobness but I didnt really understand completely what HAL is ,but
    to cut to the chase, is it a harware or sofware problem I am having?

    What I understood is that HAL helps my computer comunicate with the other components.
     
    TSX420J, Dec 12, 2019
    #3
  4. iastorac.sys and hal.dll issues

    DLL Missing


    The problem is, that the required DLL is not actually even listed there.
    There are just dozens of download adware links from the top to the bottom.
     
    TairikuOkami, Dec 12, 2019
    #4
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iastorac.sys and hal.dll issues

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