Windows 10: ID 10317 Network cards issue

Hello


2 ethernet cards of my station stopped working suddenly and windows event as you can see below:


the event log showed the following :



Would you please help me troublshooting this and what solution to fix it. Thank you

:)

 

Event ID 10317

I saw this article:

Event 10317 when turning on mobile broadband device - Windows Client

However it does not apply to my situation as my situation relates to a wireless LAN that connects to a wired LAN and is not connecting to mobile broadband connection.

The content of the error:

Miniport Qualcomm QCA61x4A 802.11ac Wireless Adapter, {ef1507ea-0a55-4ee0-baae-35605d74c10f}, had event Fatal error: The miniport has detected an internal error

This is a Dell Laptop. Using their Support Assist tool to detect driver updates this is what was recommended:





Once these drivers and the BIOS was updated the issue still occurred.

Additionally I ran the report found in this article:

Analyze the wireless network report

The report said, "No WLAN events were found on this system."

Not sure where to go. Any assistance would be greatly appreciated.

 

Network card issues

I gave all of these a go and unfortunately it hasn't resolved the issue. When I just turned on the PC again I had to go into Device Manager and select 'scan for hardware changes' to get the network card to be detected.

 

Network card not showing

Hi,



Thank you for contacting Microsoft Community.



In order to help you better, could you please confirm a couple of things

• 
  Are you using router?
  
• 
  Are you getting any error message?
  
  
  

Is you are using router then I suggest you to reset the router and check if the issue persist.

Also I suggest you to update the Network Adapter driver. Here is the steps:

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  
• 
  Locate Network drivers, expand, right click and click
  on Update.
  
  Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.