Windows 10: Identify and Prevent Update Leading to Black Screen

Discus and support Identify and Prevent Update Leading to Black Screen in Windows 10 Support to solve the problem; While working on Windows normally, suddenly my screen turned black and I would constantly hear the USB-connection sound. A reboot attempt went through... Discussion in 'Windows 10 Support' started by AnthonyWeiner, Jun 3, 2017.

  1. ANTHONYWEINER
    AnthonyWeiner Win User

    Identify and Prevent Update Leading to Black Screen


    While working on Windows normally, suddenly my screen turned black and I would constantly hear the USB-connection sound. A reboot attempt went through until the Windows logo was displayed alongside an endlessly spinning circle, while playing the same USB-connection sound over and over.

    I dual boot Arch Linux, so I naturally tried to boot it instead: everything works fine there. Hence, I concluded it is not a hardware problem, but perhaps a driver issue.

    Thus, I tried safe booting into Windows, but as soon as I enter my login credentials and proceed past the login screen, my keyboard loses power (it has key-illumination) though the desktop is displayed normally. Swapping USB ports had no effect and neither did swapping the keyboard for an old spare. Sadly I don't have a PS/2 keyboard around to try that too.

    Performing a system restore temporarily undoes this behavior, allowing Windows to even start normally (i.e., not in safe mode). However, if left unattended for a few minutes, the problem reoccurs, showing the same black screen accompanied by USB-connection sounds. How do I find out which updater/service is the culprit and prevent it from executing?

    :)
     
    AnthonyWeiner, Jun 3, 2017
    #1
  2. FIDEL LAMBS
    FIDEL LAMBS Win User

    windows 10 upgrade leading to black screen

    I have tried to upgrade my windows 10.0.10240 which I kept receiving an upgrade pup up from Microsoft. The first attempt went through and I used it for only one day. The next day when I tried to open WhatsApp I installed from opera mini, my system gave me
    a blue screen with a half smiley with this message too "Your PC ran into a problem and needs to restart. we're just collecting some error info, and then we'll restart for you.(0%complete)".
    I restarted the system and it booted to the point I supposed to log in and went dark. I tried severally and get stopped by the dark screen. I restored my system with my image backup.

    I have tried to upgrade it two different times after the fist attempt but in each of the two times, it will not get to the login page before the dark screen will take over my screen.

    I have tried all the recovery and repair steps but none seems to work for me apart from my system image back up which always help me to restore my system to a saved system image.

    I need an urgent and detailed solution to this breath taken set back. I want to enjoy the windows 10.0.16299. Thank you.
     
    FIDEL LAMBS, Jun 3, 2017
    #2
  3. ENMUSHROOM
    EnMushroom Win User
    BSOD "Unexpected_store_exception", "Critical_process_died", black screen "A disk read error occurred", blue screen "Recovery" with "0xc0000225" error code

    I just had 2 more BSODs, the latter leading to a black screen with the message "Select a proper boot device" with a "press any key to proceed", which again didn't lead to anything else but the same black screen.

    What could be the source of the issue?
     
    EnMushroom, Jun 3, 2017
    #3
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Identify and Prevent Update Leading to Black Screen

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