Windows 10: IE 11 crashing

Discus and support IE 11 crashing in Browsers and Email to solve the problem; Getting pretty regular "IE has stopped working........" The only data I have is what's in the Event Viewer log. Tried to give MS feedback but when I... Discussion in 'Browsers and Email' started by cfourkays, Oct 4, 2014.

  1. cfourkays Win User

    IE 11 crashing


    Getting pretty regular "IE has stopped working........"
    The only data I have is what's in the Event Viewer log.
    Tried to give MS feedback but when I do what they say, "Type Windows Feedback in the Search....",
    it just takes me to a Google Search for, "Windows Feedback".

    Here's log info if anyone here is interested:
    IEXPLORE.EXE 11.0.9841.0 54139edb jscript9.dll 11.0.9841.0 5413a25a c0000005 001598be 630 01cfe02a3be74209 C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\WINDOWS\SYSTEM32\jscript9.dll 7fbfbfdc-4c1d-11e4-bea3-bcee7b235c6d

    Would be nice to get this info to the devs.

    :)
     
    cfourkays, Oct 4, 2014
    #1
  2. Eric Ber Win User

    IE 11 crashes

    To assist you better, kindly answer these questions:

    • Have you made any changes to your computer prior to this issue?
    • Is there any update after you try the troubleshooting steps that we have provided?
    • Have you tried to update your Windows and see if you will still experience the same issue?

    Regards.
     
    Eric Ber, Oct 4, 2014
    #2
  3. Rosie_db Win User
    IE 11 crashes

    Hi Eric,

    Thank you for replying on my above query.

    I will surely try the above solution.

    I just have one question regarding this issue. While searching in google about this issue I came across one

    site where they have mention similar error.

    In that they have mention that this error is due to
    Atlthunk.dll library and Microsoft has confirmed that this is a bug and It should be fixed in Windows 10 RS2. Also there will be no fixed for older OS version.

    you can find it in below url

    Random crashes on Windows 10 64bit with ATL subclassing

    If that is the case has the fixed been released by Microsoft, and for which OS version?

    Thanks for your help IE 11 crashing :)

    Rosy
     
    Rosie_db, Oct 4, 2014
    #3
  4. MrNeeds Win User

    IE 11 crashing

    MrNeeds, Oct 4, 2014
    #4
  5. usasma Win User
    Please do the following (haven't tried this in Win10 yet):
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Also, search your hard driver for files ending in .dmp, .hdmp, and .mdmp
    There may be crash reports buried deep in the file structure.
    If you find them, zip them up and upload them with your next post.
     
    usasma, Apr 5, 2018
    #5
Thema:

IE 11 crashing

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