Windows 10: If I unplug my computer it shuts off in a couple of minutes, even with the battery at 100%

Hi

I have an Acer computer, I just recently had it totally wiped and reinstalled Windows 10 and have Windows 10 version 1809, however now every time I unplug my computer it shuts off within a couple of minutes the battery will be at 100% and the Windows settings says there is no problem with the battery. Do I need a new battery?


* Moved from Community Participation Center

* Original title: If I unplug my computer it shuts off in a couple of minutes

:)

 

If I unplug my computer it shuts off in a couple of minutes, even with the battery at 100%

Hi

I have an Acer computer, I just recently had it totally wiped and reinstalled Windows 10 and have Windows 10 version 1809, however now every time I unplug my computer it shuts off within a couple of minutes the battery will be at 100% and the Windows settings
says there is no problem with the battery. Do I need a new battery?

* Moved from Community Participation Center

* Original title: If I unplug my computer it shuts off in a couple of minutes

 

If I unplug my computer it shuts off in a couple of minutes, even with the battery at 100%

Hello,

Thank you for writing to Microsoft Community Forums.

I understand that your PC is shutting down when it is not connected to the charger. This issue might occur due to incompatible drivers or if the battery itself is faulty, Let us try few troubleshooting steps and check what exactly
is causing this issue:

Method 1: Run the inbuilt power troubleshooter.

To do that,

1. Tap on
Windows + I on the keyboard.

2. Click on
Update & Security.

3. Now click on the
Troubleshoot option.

4. Select the
Power option and Run the troubleshooter.

Method 2: If the issue persists uninstall the battery drivers.

To do that,

1. Type
devmgmt.msc in the Windows search bar and tap on Enter.

2. Expand and uninstall all the drivers under
Batteries.

3. Restart your PC. This will reinstall all the battery drivers.

Method 3: Perform power drain. To do that, remove and re-insert the battery.

If the issue persists, it might be because of faulty battery. I suggest you to contact

Acer support for further help.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

Computer Shuts off once Unplugged

So my computer says my battery is at 95%, plugged in and not charging. However the computer shuts off the moment I unplug the power cord.

I've done the following things to attempt to fix:

1) Uninstalled all battery drivers and reinstalled them.

2) Shut off the machine, removed the battery. Rebooted with only power cord, then shut off insert battery and reboot.

3) Run a battery report

The battery is only 2 months old and has approximately 60 charge cycles. So it in theory should not be to the point where it needs to be replaced.