Windows 10: I'm having a problem with PC Crashing. Blue Screen

Hi,,


I'm having a problem with PC Crashing. Blue Screen


This has been going on too long for me. I have tried many ways to fix the bluescreen error, and nothing has worked.


All the solution I"ve tried are so many, I could not post it here. I even unistalled and reinstalled windows, but that failed also. SFC scan and everything else failed.


To help matters here, I will copy my crash report here. I would appreciate any help.



System Information (local)



Computer name: DESKTOP-EHIBRNO
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\Windows
Hardware: HP 15 Notebook PC, HP, 8015
CPU: AuthenticAMD AMD A8-7410 APU with AMD Radeon R5 Graphics AMD8664, level: 22
4 logical processors, active mask: 15
RAM: 3689357312 bytes (3.4GB)





Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Mon 10/21/2019 8:24:20 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\102119-55156-01.dmp
This was probably caused by the following module: hardware.sys (hardware)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF807136B1409, 0xFFFFF285CB2495B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hardware.sys .
Google query: hardware.sys SYSTEM_SERVICE_EXCEPTION






Conclusion



One crash dump has been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

hardware.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Thanks For ANy Help


Alan

:)

 

Crash/blue screen

Hi

I assume from the title of your post Crash/Blue Screen that the PC has crashed and produced a *BSOD=[Blue Screen Of Death] =Blue Screen; and that the PC recovered from this; if and when you see the Blue Screen write the Stop Code down; recover the PC or use one that is working to access the net and look up the Stop Code.

nb: You may be able to view this with a [*BlueScreenView] application, google for this.

Edit Link - Blue screen of death (STOP error) information in dump files.

Description
===========

BlueScreenView scans all your minidump files created during 'blue screen
of death' crashes, and displays the information about all crashes in one
table. For each crash, BlueScreenView displays the minidump filename, the
date/time of the crash, the basic crash information displayed in the blue
screen (Bug Check Code and 4 parameters), and the details of the driver
or module that possibly caused the crash (filename, product name, file
description, and file version).
For each crash displayed in the upper pane, you can view the details of
the device drivers loaded during the crash in the lower pane.
BlueScreenView also mark the drivers that their addresses found in the
crash stack, so you can easily locate the suspected drivers that possibly
caused the crash.

atb

Law-II

 

my system keeps on crashing. (blue screen)

Hello Harrison,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we recommend performing the suggested steps in this article to troubleshoot blue screen issues
on Windows 10.

Looking forward to your response.

Regards.

 

Blue Screen of Death (Crash) When Playing Games


Nothing for step 10.

Step 11 -