Windows 10: I'm not able to sign in or download anything on the microsoft store

Whenever I try to download/sign in a messages pops up that says "something went wrong, please try again later, 0x800706d9, send feedback". This has been happening for the past 6 months. I can't download anything.

:)

 

Trouble downloading a game from Microsoft Store.

Hi Mott,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions regarding the query:

• Are you logging in using Microsoft Account credentials?
• Are you the administrator of the user profile?

Step 1: Apps from Windows Store can be downloaded when you are signing into your user account using Microsoft account. If you are not signing in using Microsoft account, you will be able to access Windows Store, but you cannot download any
apps from Windows Store.



If you already have a Microsoft account, sign in and check if you are able to download the apps from Windows Store.



If you do not have a Microsoft account, create one by signing up
and check if you are able to download the apps from the Windows Store.



Step 2: If the issue persist, I suggest you to run the
Windows apps troubleshooterand check if the issue is resolved



In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, this tool can automatically identify and fix some problems with apps and the Store.



Write back to us for further assistance, we will be happy to assist.



Thank you.

 

Microsoft Store

Hi James,

To resolve your concern about Windows Store, we suggest for you to follow these steps:

• Press Windows key + R key to open Run.
• Type wsreset.exe and press
  Enter.
• Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

Let us know how it goes.

 

linking this device to my microsoft acount to use xbox app or other microsoft progams

Hi Seef,

Thank you for writing to Microsoft Community Forums.

We'd like to get more information regarding the issue.

1. Do you have child account?
   
2. Are you using Microsoft Store link to download the app?
   
3. Check if you are able to download the app in your Dad’s account?
   

We would suggest you to follow the steps mentioned below and check if it helps.

1. Try to sign out and sign in back in to computer.
   
2. Try to sign in to Microsoft store app with your Microsoft account
   
3. Then try downloading the app from the Microsoft Store App.
   

Looking forward to your response.

Manjunath H

Microsoft Community – Moderator