Windows 10: I'm unable to add an email in Windwos 10's "Mail" app

I already have 3 emails in there but I can't add a 4th one (it gets stuck at the moment after I typed the email and password info and then the pop up starts processing the result. It shows a message "creating account" but nothing further happens. No new account is added to the inbox.

:)

 

Mail app will not open on 10041.


Hello Adam,

This is the suggested solution below if you haven't already tried it.

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

unable to see email in Mail App

Hi Chris,

Did you check for any pending updates on your Computer? If not, I suggest you to check for any pending updates as in the above reply and install the updates if there are any pending.

Also, did you try all the troubleshooting steps in the article given above? If not, I suggest you to try the steps explained in the article and check if the issue is resolved.

If the issue still persist, even after trying all the troubleshooting steps provided above, I would suggest you
to uninstall and reinstall the mail app and check if the issue can be resolved.

Follow the below steps to uninstall and reinstall the mail app.

• 
  Type Windows PowerShell in the search box and
  right click on Windows PowerShell and select
  Run as administrator.
  
• 
  Type get-appxpackage *microsoft.windowscommunicationsapps* | remove-appxpackage on the PowerShell command window and press Enter.
  
• 
  Now, you may re-install the
  Mail App from the Windows Store. To install Mail App from Windows Store, Go to
  Windows Store from start menu, and type
  Mail App in the search bar, then click on Install.
  

Hope you can see the emails in the mail App.

Get back to us if you need further assistance, we will be glad to help you.

 

unable to see email in Mail App

Hi Chris,

Please provide us with the build version of the Windows for better clarity of the issue. To check the build number, follow the below steps.

• 
  Press the hotkey Win + R on your keyboard to open the Run dialog.
  
• 
  In the Run dialog, type winver and press Enter.
  
• 
  This will open the About Windows window displaying the Windows version and the build number in it.
  

I suggest you to run the App troubleshooter from the below link and check if the issue you can see the emails in the subfolders.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue still persist, I suggest you to install any pending updates in the Computer and check if the issue is resolved. Follow the below steps to install any pending updates:

• Press Windows key+ I to open the Settings.
• Click on Update & security, then click on
  Windows Update.
• Select Check for updates. If Windows Update says that your PC is up to date, you have all the updates that are currently available.

If the issue still persist, I suggest you to refer to the below link and try the troubleshooting steps provided, and check if the issue still persist.

Resolve sync issues in Mail and Calendar apps in Windows 10

Hope you can see the emails in the mail App.

Let us know if you need further assistance, we will be glad to help you.