Windows 10: I'm unable to turn on or off my Bluetooth

I recently got Galaxy Buds+ and I've been unable to connect them to my Surface Pro Gen 5. I've tried everything, went on Device Manager, restarted Bluetooth Service on Services and whatnot. A Microsoft Advisor had told me to install new drivers and uninstall my current ones from the Microsoft website, and ever since then, Bluetooth doesn't even show up on my Device Manager now.

:)

 

Unable to turn on Bluetooth

Hi,

I will certainly help you to find Bluetooth.

Kindly answer the question to assist you further:

What is the make and model of your computer?

First I would suggest you to check whether your airplane mode is on or off.

Kindly refer the steps below to check for the airplane mode:

• Press Windows key + I form keyboard to open setting.
• Go to network and internet.
• Click on Airplane mode and select turn off.

Please refer the following steps to find Bluetooth:

• Select Start > Settings > Devices >
  Bluetooth.
• Select More Bluetooth options to find more Bluetooth settings.

If you still face difficulty in finding the option, kindly refer the section
Learn more about Bluetooth fixing problems from the
below link to fix the issue:

https://support.microsoft.com/en-us.../how-to-find-bluetooth-settings-in-windows-10

Please get back to us for further assistance. We will be happy to help.

Thank you

 

Unable to turn off bluetooth in Windows 10

Hi Bebe Grant,

Thank you for posting your query on Microsoft Community.

As per the issue description it seems that you are unable to turn off Bluetooth in Windows 10. As you are worried because your computer is searching for devices to connect with.

So, here is one way through which you can stop your computer to search for Bluetooth devices. This can be done by stopping the Bluetooth services which is responsible for Bluetooth devices. Here are the steps through which you can stop Bluetooth service
and Bluetooth devices to work.

• Press Windows key + R
• Type services.msc and press
  Ok
• Find Bluetooth Support Service
  
• Right click on the service and click on Stop.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.



Regards,

 

I don't have any bluetooth devices but windows turned it on!!


Then if they are still on, try some of these steps listed below, Not all of these steps may not apply, but, step #2 and #4 should help. I have all 4 steps on myself.

1 Go to Device manager and DISABLE Bluetooth, Do Not remove!
2 Turn USB suspend off
3 Set Hard Drive or SSD to Never
4 Turn Link State Power Management off
Settings 2 thur 4 can be found in your Power Management Settings.
Then click on "Change settings that are currently unavailable"
Then Reboot your Computer. This does work, may come back if you shut OFF your computer,then turn it back on, if it does, just a reboot will turn it off again.