Windows 10: 'Import folder not found' message when trying to import photos from Canon SX540HS - windows 10

'Import folder not found' message when trying to import from Canon SX540HS - windows 10This has always worked fine - but I have not used the camera for about 6 weeks

:)

 

Unable to import photos from Canon Powershot camera in Windows 10

Since upgrading to Windows 10, I've been unable to import photos from my Canon Powershot SX260HS camera to my desktop computer. The Canon CameraWindow app identifies the photos on my camera, and I can view them on my monitor. When I try to "import untransferred
images", I get the message "Failed to import images". Canon support gave me some options, so I downloaded and installed the latest software and drivers, tried again and got the same results. They also suggest that I use the Windows Photo app which will
also import photos. Windows Photo also identified that there are 12 untransferred images. When I tried to import them, I got the message "Something went wrong. Try again." Has anyone experienced this or have any ideas what's going on?

 

importing photos

Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

• Open File Explorer.
• On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

Another option you have is to import the files solely using File Explorer. Here's how you can do it:

• Connect the SD card into the computer.
• Launch File Explorer.
• Click on This PC.
• Locate your SD card under Devices and drives.
• Double-click on the SD card.
• Manually choose which photos to move into your local folders. Right-click on each photo and choose
  Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
  Paste (Ctrl + V).
• If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
• If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

Tell us which method works best for you.

We're here if you need more help.

 

Message: No new photos to import

Hi,

I'm using Win 10 and when I plug my Canon powershot in using USB cable I get a message saying, "There's nothing new to import, we couldn't find anything new to import from the device you selected." But I know for a fact I have new photos. Any suggestions?