Windows 10: Import IPhone photos

Discus and support Import IPhone photos in Windows 10 Software and Apps to solve the problem; Photo app will not import photos from my iphone... Discussion in 'Windows 10 Software and Apps' started by Richie_Rich2010, Oct 26, 2019.

  1. Import IPhone photos

    Photo app will not import photos from my iphone

    Richie_Rich2010, Oct 26, 2019
  2. Javo Win User

    iPhone Photos import to Windows 10 PC not working

    I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

    I want to use it the following way

    1. connect iPhone via USB to my Windows 10 PC
    2. open Microsoft "Photos" app
    3. click in the upper right on import > add from the device over USB
    4. select all photos and click import

    4th step is where it fails, with no usable message.

    • I have set the device as trusted on iPhone
    • I mostly don't see it in My Computer, therefore I cannot just copy
    • I tried uninstalling every driver and iTunes software
    • Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
    • it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
    • iTunes can successfully copy entire phone.

      Other attempts
    • I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
    • I tried using iTunes for Syncing the Photos
      • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
  3. Audrey_98 Win User
    Photo import from Iphone not working

    I am trying to import photos from my iphone into photos but when i try my computer recognizes my phone is connected but then when i select it and press import it says "something went wrong" and tells me to try again and the cycle repeats. Any suggestions?
    Audrey_98, Oct 26, 2019
  4. Nikhar_K Win User

    Import IPhone photos

    iPhone photo import failure. "Something went wrong"


    Thank you for replying.

    As you have mentioned that the Photos app freezes when you try to import pictures, we would suggest you to try the steps mentioned below and see if that helps:

    1. Connect the iPhone to the computer.
    2. Press Windows key + X, and select
      Device Manager.
    3. Now, expand Portable Devices, right click on
      iPhone device and select Uninstall device.
    4. Now, click on Action and select
      Scan for hardware changes
      . This will install the drivers.

    Once the drivers are installed, try importing the photos.

    If the issue persists, we would suggest you to refer the steps mentioned in the article

    Fix problems with apps from Microsoft Store
    and see if that helps.

    Let us know how it goes.


    Nikhar Khare

    Microsoft Community - Moderator
    Nikhar_K, Oct 26, 2019

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