Windows 10: impossible d'ouvrir microsoft store, photos et cortana

Je ne peux pas ouvrir plusieurs applications. J'ai réinitialisé plusieurs fois microsoft store, microsoft photos, cortana et même le pc. J'ai fait une analyse complète de l'antivirus et c'est toujours bloqué. En cherchant j'ai découvert une erreur du système de fichier 2147219196. Comment faire pour supprimer ce problème car cela bloque plusieurs applications: impossible d'ouvrir jpeg... Merci d'avance

:)

 

Microsoft Photos crashing - Windows 10

Hi pendottlou,

My name is Lee, I'm sorry for the inconvenience. Please try the following solution to isolate the problem:

→ Run Microsoft Store Apps Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Select Microsoft Store App > Click Run the Troubleshooter

• Try Photos App, if unresolved move on to the next step

→ Reset Photos App in Settings

• Go to Settings > Apps > Apps & features

• Wait for the list of Apps to load, select the Microsoft Photos App

• Click "Advanced options"

• Click the Reset button

• Reboot your PC

• Try Photos App, if unresolved move on to the next step

→ Re-install the Microsoft Photos App using PowerShell Script

• Using Cortana, Type "powershell"

• Right click the "Windows PowerShell App" from the suggestion and select "Run as Administrator"

• Wait for the prompt "C:\WINDOWS\System32>" to show up, copy/paste this script and hit enter:

Code:

Get-AppxPackage *photos* | Remove-AppxPackage[\code]

• Reboot your computer and open Microsoft Store App

• Search for Microsoft Photos, download and install the App

If my suggestions did not solve the issue, please reply back so we can try another solution.

Sincerely,

Lee

 

Microsoft Store App

Hi James,

Since running the troubleshooter for Windows app didn't work, we suggest resetting Windows Store by following the steps below to resolve your issue:

• Type Apps & features on search box/Cortana and click on it.
• Look for Microsoft Store app and click on Advance options.
• Click Reset button and retest.

Update us with the outcome so we can provide you further assistance.

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

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