Windows 10: in app purchases for pc games

Discus and support in app purchases for pc games in Windows 10 Gaming to solve the problem; received this response while in chat with microsoft rep, i had purchased gems and coins for a pc game I was playing, the money was deducted from my... Discussion in 'Windows 10 Gaming' started by RoyannaMartin, Apr 10, 2020.

  1. in app purchases for pc games


    received this response while in chat with microsoft rep, i had purchased gems and coins for a pc game I was playing, the money was deducted from my account but the gems and coins were never loaded onto the game. this is the response for microsoft support


    Thanks for standing by, I see that the order went through and the gems and coins are on your account, however this must be a technical issue. In this case require to refer you to our technical support section. I will share their contact number with you, ok.


    i was given the phone number and call them and they stated that they could not help me i need to post a question on the support.microsoft.com so here I am . what next

    :)
     
    RoyannaMartin, Apr 10, 2020
    #1

  2. pc gaming HELLO

    Hi Robert,





    To help you with your concern, we suggest that you perform the steps below:



    • Sign out your account from the game.
    • Restart your computer.
    • Run the troubleshooter for Windows apps by clicking this
      link
      .
    • Sign in your account and check it.


    If the steps above do not work, we recommend getting in touch with the game developer to get the missing item you’ve purchased. Click this
    link to contact the game developer.

    Keep us posted.
     
    Wilfred Mac, Apr 10, 2020
    #2
  3. purchased game

    Hi,

    To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

    • Using your Microsoft account, sign in to the PC where you want to install your games.
    • On the Start screen, select the Store icon.
    • In the Store, select Games from the menu.
    • Browse to and select the game you want to buy.

    If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

    Should you need further assistance, feel free to post anytime.
     
    Wilfred Mac, Apr 10, 2020
    #3
  4. in app purchases for pc games

    Staff Pad in-app Purchase

    Hello Sharon,



    Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



    To serve you better, please share this:

    Are you trying to purchase the app from Windows Store?



    Try the below methods and check:

    Method 1: I would suggest you to run the inbuilt app troubleshooter.

    Follow the steps:


    • Press “Windows” + “X” and select Control Panel.

    • Select Troubleshooting and select View all on left hand side of the screen.

    • Select the App and follow the instruction to troubleshoot.


    Method 2: I suggest you to follow the steps below to reset the Windows store:


    • Press the “Win Logo” + “R”

    • Type: WSReset.exe and press “Enter”.

    • Restart the computer and check.


    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



    Thanks and regards,

    Jenith
     
    Jenith_James, Apr 10, 2020
    #4
Thema:

in app purchases for pc games

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