Windows 10: In my laptop change or remove in Windows hello PIN option doesn't show, instead it shows...

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Sign-in option with PIN (Windows Hello)

Hi Sergei__________1,

I'm Amr, an independent advisor.

If you use a Microsoft account to access Windows 11, the button to remove the PIN could appear greyed out.

The remove button could be greyed out if the passwordless option is enabled on the Windows 11 account or if the passwordless account is enabled on your Microsoft account.

Disable Windows Hello sign-in for Microsoft accounts

Use these steps:

Open Settings.

Click on Accounts.

Click the Sign-option tab.

Under the “Additional settings” section, turn off the “For improved security, only allow Windows Hello sign-in for Microsoft account on this device” toggle switch.

You may need to restart the Settings app and the computer to apply the changes and enable the option to remove the PIN.

Disable passwordless Microsoft account

Kindly follow these steps:

Open Settings.

Click on Accounts.

Click the Your info tab.

Under the “Related settings” section, click the Accounts option.

Click the Security tab.

Click on Advanced security options.

Under the “Additional security” section, turn off the Passwordless account option.

Continue with the on-screen directions.

Restart your computer.

After you complete the steps, the “PIN (Windows Hello)” setting will show the remove button on Windows 11.

I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

Best Regard

Amr

 

Can't change or remove Windows Hello PIN

Thank you Nicole. I was able to get the pin updated using the delete NGC folder method. It however did not fix the problem where it only shows as "add". Even after the pin is updated and enabled all I see is "add" instead of "remove" and "change". Your other option of repairing the system files may be a fix for that, but at this moment I'm going to refrain from doing that as the primary goal was the pin change. Another day when I have more time to dedicate I will try that.

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.