Windows 10: Inability to download or stream my purchases.

Hello,

Could anyone provide some insight to the status of the Microsoft servers? I have been trying to view and download my purchases from the Movies &. TV app with no luck. I have also tried from the Microsoft store. Is this a problem on the network or my computer. I am also unable to view them on my Xbox. So my guess its the server. Any idea when this will get resolved? Running on a Surface Pro 3 / Windows 10

:)

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Adobe flash will not play Xfinity stream on Win10pro

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing an issue with Xfinity stream due to Adobe Flash player. We will look into this for you. However, in order to get clarity and to assist you with appropriate steps, please reply with the answers to
the questions below.

1. Which browser are you facing this issue with, apart from Firefox?
   
2. Have you checked if the Flash player is enabled on your browser?
   
3. Was there any major change or an update on your system, prior to which you weren’t facing this issue?
   

Meanwhile, I would suggest you to follow the steps below and check if it is helpful to you.

Steps to unblock Adobe Flash Player:

1. Login to Xfinity streaming on your browser.
   
2. If there is a lock sign on the left or right end of the URL/address bar, click on it.
   
3. Scroll down to find Adobe Flash Player and click on Unblock.
   
4. You should be able to stream once the Flash Player is Unblocked.
   

I would also suggest you to refer the article on
Flash Player Help by Adobe and check if it is helpful to you.

Kindly follow the suggestions and get back to us with the results.

We await your response.

Aaron Summith

Microsoft Community – Moderator

 

Help making a game purchase.

i need a hand to purchase bad company 2 Vietnam online, can someone guide me to the proper procedure steps to to buy and download the game thanks