Windows 10: Inbuilt camera not working

Please help. I have tried everything: privacy settings are on, checked drivers updates, uninstalled and re-intsalled camera hardware, reset the camera, run the troubleshooting, edit the registry, check my antivirus programme, download driver from manufacturer . Nothing works :- Working from home and need my camera for meetings.

Thanks

Windows 10 Home - 64 bit - Asus UX305CA


Video Capture Devices

Number of Devices: 1

---------------------

FriendlyName: USB2.0 HD UVC WebCam

Category: Camera

SymbolicLink: \\?\usb#vid_04f2&pid_b56b&mi_00#6&25ee911b&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

Location: Front

Rotation: 0

Manufacturer: Microsoft

HardwareID: USB\VID_04F2&PID_B56B&REV_0009&MI_00,USB\VID_04F2&PID_B56B&MI_00

DriverDesc: USB Video Device

DriverProvider: Microsoft

DriverVersion: 10.0.19041.1

DriverDateEnglish: 6/21/2006 00:00:00

DriverDateLocalized: 21/06/2006 00:00:00

Service: usbvideo

Class: Camera

DevNodeStatus: 180200A[DN_DRIVER_LOADEDDN_STARTEDDN_DISABLEABLEDN_NT_ENUMERATORDN_NT_DRIVER]

ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

ProblemCode: No Problem

BusReportedDeviceDesc: USB2.0 HD UVC WebCam

Parent: USB\VID_04F2&PID_B56B\0x0001

DriverProblemDesc: n/a

UpperFilters: n/a

LowerFilters: WdmCompanionFilter

Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

ContainerCategory: n/a

SensorGroupID: n/a

MFT0: n/a

DMFT: n/a

CustomCaptureSource: n/a

DependentStillCapture: n/a

EnablePlatformDMFT: n/a

DMFTChain: n/a

EnableDshowRedirection: n/a

FrameServerEnabled: False

AnalogProviders: n/a

ProfileIDs: n/a

:)

 

Inbuilt camera not working after November update

Hello
GöranSS,

Given the information you've provided where you state that you got your camera working prior to the November update, it sounds to me like the November update reinstalled a driver that doesn't work with your camera. Most likely the camera driver got replaced
with the generic webcam driver. I'd suggest you rollback to your previous driver and see if that corrects the problem. To do this:

How to rollback to previous driver:

• Right click on start button>Device Manager
• Under Imaging devices locate your camera, you may need to click the ">" to expand the list to see your camera
• Right click on the device name>Properties
• Click on Driver Tab
• Click the Roll Back Driver button

If that doesn't work, you can manually choose another driver already installed on your system and see if that works. To do this:

How to manually choose a previously installed driver:

• Right click on start button>Device Manager
• Under Imaging devices locate your camera, you may need to click the ">" to expand the list to see your camera
• Right click on the device name>Properties
• Click "Update Driver" button
• Click "Browse my computer for driver software"
• Click "Let me pick from a list of device drivers on my computer"
• Select an older driver

You may need try several drivers to find the right one. Let us know if you've resolved the issue after you try these steps.

Thanks,

Tom

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!

 

Windows 10 camera Not Working

Hi Beajai,

We appreciate your time and effort for getting back to us.

I would require more information to help you better.

• Which are the apps you cannot uninstall?
• Which are the apps you cannot stop?

For the Camera app issue, I suggest you to uninstall the apps which came inbuilt with Windows 10 using Windows Powershell and reinstall using Windows Store. Follow the below steps:

• Open the Start menu, type Windows PowerShell in the
  search bar.
• Right click on the Windows PowerShell and select Run as administrator.
  
• Enter the below command to reinstall the Camera app.
  

get-appxpackage *Microsoft.WindowsCamera* | remove-appxpackage



After performing the above steps, install the Camera app form the Windows Store.

Reference: Refer to the following Microsoft article on
Camera app and webcams help.

http://windows.microsoft.com/en-US/windows-8/camera-app-faq

Note: The steps for Windows 8.1 applies to Windows 10.

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.