Windows 10: Incorrect numbers reported in Folder Properties

Hello,


I've noticed an error or bug that has begun occurring in the last month with the Properties box. I have a folder that contains more than 4 terabytes of data in more than 23,000 files and yet when I right click within the folder and select Properties, the popup box only reports 110 gigabytes in 300 files. Strangely, the mouse cursor hover tool tip reports a correct data size of 4.22 TB.

Using other software, such as TreeSize Free, also reports the correct information.


Why is this error occuring and how can I fix it?


My Windows version is 1809, build 17763.503

:)

 

Windows reports varying numbers of files and folders in folder properties

I have noticed that if I right-click on a folder in File Explorer and select Properties in the pop-up context menu, the number of files and folders reported may be different than if I go into the folder, select everything, and then right-click and select
Properties.

For example, TopFolder (which is actually a subfolder) reports 223 files and 2 folders when I right-click on it in File Explorer. If I enter TopFolder in File Explorer, press Ctrl-A to select everything, then right-click and select Properties, File Explorer
reports 235 files and 2 folders. Here are the number of files reported by File Explorer in each folder when I check their Properties individually. I got these numbers by entering each of the three folders, selecting all of the files (no folders), then right-clicking
on the selected group and selecting Properties.

TopFolder - 56 files (also has 2 subfolders)

SubFolder1 - 167 files (has no subfolders)

SubFolder2 - 12 files (has no subfolders)

Total: 235 files, but Windows reports 223 files in TopFolder's Properties (which includes its two subfolders).

At first I thought the difference might be due to hidden and/or system files but I configured File Explorer to show all hidden and system files and none appeared in these three folders.

This all started because I wanted to compare the number of files and folders on my local drive to my external USB backup drive after doing a backup. Unfortunately, that doesn't seem to be possible because Windows 10 is reporting the numbers differently depending
on where (at what level in the directory structure) I select files and folders before viewing their properties. I should note that the file/folder counts agree for most folders. Only a limited number differ between the two drives.

How can I consistently get the correct number of files/folders in any folder and all its subfolders?

Thanks!

 

Directory size of user folder under-reported in "Properties"

It's not just you. 1803 changed something.

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.