Windows 10: Incorrect performance of MS Office programs. Automatically closing the Power Point during...

Discus and support Incorrect performance of MS Office programs. Automatically closing the Power Point during... in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello technical support, my colleague complaints on incorrect performance of MS Office programs. For instance, while she makes some job in Power... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SEMENEM, Feb 18, 2021.

  1. SEMENEM Win User

    Incorrect performance of MS Office programs. Automatically closing the Power Point during...


    Hello technical support,


    my colleague complaints on incorrect performance of MS Office programs. For instance, while she makes some job in Power Point it could be closed without any error messages. It's really annoying because she loses part of her work everytime it happends.


    In event viewer I found next errors with Error ID 1000:



    Faulting application name: POWERPNT.EXE, version: 16.0.4266.1001, timestamp: 0x55ba161d

    Faulting module name: ppcore.dll, version: 16.0.5122.1000, time stamp:0x5ffde826

    Exception code: 0xc0000005

    Fault offset: 0x0078beda

    Faulting process id: 0x3908

    Faulting application start time: 0x01d705c5c94f0911

    Faulting application path: C:\Program Files x86\MicrosoftOffice\Office16\POWERPNT.EXE

    Faulting module path: C:\Program Files x86\MicrosoftOffice\Office16\ppcore.dll

    Report Id: 3200433b-68ef-443a-8e18-014a2edec9d3

    Faulting package full name:

    &



    Faulting application name: POWERPNT.EXE, version: 16.0.4266.1001, timestamp: 0x55ba161d

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x00000000

    Faulting process id: 0x3670

    Faulting application start time: 0x01d705c1ede62582

    Faulting application path: C:\Program Files x86\MicrosoftOffice\Office16\POWERPNT.EXE

    Faulting module path: unknown

    Report Id: a8607bbd-82ff-4279-b60e-40d3c69a7f4a

    Faulting package full name:

    Faulting package-relative application ID:



    Could you please provide me any solution?

    :)
     
    SEMENEM, Feb 18, 2021
    #1

  2. Windows Apps automatically closes

    hey,

    I suggest you to perform the following steps one by one and check if it helps.

    • Running the App troubleshooter
    Run the App troubleshooter named Windows store Apps from control Panel and check if it helps.

    If not then,

    • Perform System File Check (SFC)
    Follow the steps:

    a. Press “Windows Key + Q” to open search Bar.

    b. Type cmd without quotes in the search box.

    c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

    d. Type sfc /scannow’ without quotes and hit enter.

    If still not helps then,

    • run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.
    • Press Windows key + X.
    • Click command prompt (Run as administrator).
    • In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:
    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    To close the Administrator: Command prompt window, type Exit, and then press Enter.

    Reply back with the results would be happy to help.
     
    Sumit Dhiman2, Feb 18, 2021
    #2
  3. DaveM121 Win User
    MS Office Issues

    Hi Ian, follow these steps to perform a full repair of your Office installation . . .

    Open Control Panel - Programs and Features

    Click Microsoft Office in the list of installed applications

    At the top, click 'Change'

    On the resulting dialog, click 'Repair' - choose the Online Repair, it is a comprehensive fix

    That should fix any issues with your Office Installation . . .
     
    DaveM121, Feb 18, 2021
    #3
  4. BJM
    bjm Win User

    Incorrect performance of MS Office programs. Automatically closing the Power Point during...

    System restore point automatic create not working....need help.

    Were you seeing CAPI2 errors with Macrium & System Restore.

    And after enabling system protection.
    1) Does System Protection automatically create and populate checkpoints to list.
    Does System Protection create restore points when called by a program and populate checkpoints to list.

    2) I'd like to confirm whether my issue is unique to me or common.
    My issue is that I can manually create restore points okay and those manual created will populate to my list.
    Automatic restore points do not populate to my list. Albeit, Task Scheduler shows Last Run time change.
    Automatic restore points do not populate to my list e.g., with Windows Updates.
    When create restore point is called by a program. I see activity that suggest restore point is being created ...but, again the activity does not translate to an entry in my list.

    Incorrect performance of MS Office programs. Automatically closing the Power Point during... [​IMG]
     
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