Windows 10: Input Freezes (Mouse / KB) but system does not lock up

Discus and support Input Freezes (Mouse / KB) but system does not lock up in Windows 10 Support to solve the problem; Greetings Win 10 Experts, I've been building PCs for years, I'm confident in my ability to use, diagnose and resolve every major PC issue I've come... Discussion in 'Windows 10 Support' started by GSmith84, Jul 11, 2017.

  1. GSmith84 Win User

    Input Freezes (Mouse / KB) but system does not lock up


    Greetings Win 10 Experts,

    I've been building PCs for years, I'm confident in my ability to use, diagnose and resolve every major PC issue I've come across, but this situation is so unique and I can't find any similar issue in search to solve.

    ---

    I built 2 pcs for my children, identical. Started with an inexpensive Dell Desktop and added ram, sshd, graphics and cooling so they would be starter-gaming devices.

    One of the PCs recently has started to freeze input. Keyboard doesn't take any input, doesn't return PC Speaker beeps from trying over and over, mouse does not move at all but the system is still running. If you're in a game, all audio and video continues without stuttering. Pressing the power button on the tower initiates shutdown, it does not require a hard reset.

    ---

    Its running Windows 10 64 Bit Pro. I have Group Policy setup to not automatically download Windows updates, I handle them manually myself. Since the computers are for my young children I've got them fairly restricted in terms of outgoing / incoming access (Netlimiter). I have updated all the drivers, I have run mdsched.exe, sfc /scannow, disk cleanup, I checked for high temps under load. I've done everything I can think of and yet at random the pc will do this soft freeze and require a reset.

    Both computers have been running for about 4 months with this issue only cropping up in the past few weeks on this 1 PC. I've also changed out the Mouse and Keyboard in case there was maybe some errant keyboard inputs that wound up creating severe input lag but just grasping at straws.


    Here is a snapshot of the hardware specs. Any ideas / help would be great because I'm out of ideas.

    Input Freezes (Mouse / KB) but system does not lock up [​IMG]


    :)
     
    GSmith84, Jul 11, 2017
    #1
  2. CDRW65 Win User

    Windows ten lock up and freezing

    Hi

    Thanks for your reply but when the computer freezes it is totally locked up and can only be recovered by pressing reset. So if I cannot access the keyboard, mouse etc. then I cannot obtain any logs either. The lock up/freezing happened randomly and on
    a couple of occasions even at the password input screens.

    The computer had just become unusable so I decided yesterday to revert to Windows 8.1 which was always stable and still is.

    I may try Windows 10 at some later stage but for now I will stick with Windows 8.1

    Thanks anyway.

    Dennis
     
    CDRW65, Jul 11, 2017
    #2
  3. PFlorian Win User
    Windows 10 keeps freezing

    I am having the same problem. My system may work with out problem for 5 minutes and then just lock-up!

    This is on my laptop so my touchpad does not respond. I have tried using an external mouse and disabling the touchpad but with no results. I have started using ctrl-alt-del when it freezes to try to start task manager. It does not start but when the blue
    screen shows up you can cancel and proceed until the next freeze.

    Just a workaround until somebody finds the solution !!
     
    PFlorian, Jul 11, 2017
    #3
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Input Freezes (Mouse / KB) but system does not lock up

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