Windows 10: Instagram - Update your app to see this live video

Windows 10 PC, Instagram App from the Microsoft store, everytime someone DMs me with a live video, I cannot see it, I get this message:

update app - Update your app to see this live video

I've already tried uninstalling and re-installing. Same thing has happened.

Any ideas on how to fix this?

:)

 

Instagram app on windows 10

Hello,

Thank you for writing to Microsoft Community Forums.

I understand your concern, I suggest you to check for updates from the Microsoft Store and update Instagram application. Refer the following article on
Check updates for apps and games from Microsoft Store
for more information.

If the issue persists, refer the article on
Fix problems with apps from Microsoft Store and follow the troubleshooting steps mentioned in the article.

If you are still facing the same issue, as this is an in-app issue, I suggest you to contact
Instagram support, where you will find professional who are dedicated to handle in-app issues on Instagram.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

Saving photos and videos from Instagram to my PC

Hello

You can check the source code of the Instagram video page and extract the download link to download the videos from Instagram onto your computer.

Step 1. Open the Instagram video that you want to save, then right-click on it and select "Inspect element" (or "View page source" depending on your browser).

inspect element of instagram video

Step 2. Then press "Ctrl" + "F" keys on keyboard to open Find feature, and enter ".mp4" into the blank. Then the search will open a section of code.

Step 3. Then copy the link next to "src=" and the link ends with ".mp4", and paste the download link to a new tab. Then the video will start to play.

copy instagram video download link

Step 4. Now you can right-click on the video and select "Save video as..." option to download the video on your computer right now.

i hope it helps

 

Unable to update Instagram from Microsoft Store

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort to work on this. However, in order to help you further, please reply with the following details:

• What is the error message you receive when you try to update Instagram?
  
• Does this issue occur with any other application?
  

You can refer the following troubleshooting steps mentioned below and see if that helps:



Method 1: Resetting Store



Since you are unable to update Instagram, you can try resetting the Store application and see if that helps. Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type wsreset and click on
   OK.
   
3. One Command Prompt window will open and will reset the Store.
   
4. Once Store is reset it will be relaunched. Once relaunched, please try updating Instagram.
   

Method 2: Uninstalling and reinstalling Instagram



If resetting store didn’t help, you can try uninstalling and reinstalling Instagram and see if that helps. Please follow the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Apps.
   
3. Click on Apps & features.
   
4. Scroll down, look for Instagram and click on it.
   
5. Click on Uninstall.
   
6. Once the app is uninstalled, Navigate to Store search for
   Instagram and install it.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator