Windows 10: Installation Config. Messed up.

Coming up to four times, first time update installed from win 8.1 Pro 64 to Win ten V15 everything went good - opened a wrong email possible virus saw wrong so tried (may be the start of the prob. just do not know) 2nd reinstall to beat the vir/Malwarre from there been having configuration Install problems only because I keep thinking it a virus but my Vir/Malware person says the Config. is messed up 3rd V1511 time was a instal with the (Media Creation Tool) still Config. probs. 4th. time Engineer asked me to do a Clean instal I did from USB were from the (Media Creation Tool) I burnt to USB stick still config. messed up I have been giving my maleware/Vir people a hard time that I have vir/Maleware but Engineer keeps coming back saying it looks as though my Windows 10 V1511 configuration is messed up even after a clean reinstall he has said it looks as my configuration is messed up so I am looking for help? This is the second time my Vir/Maleware bloke is checking for problems and after or before using FRST he still suspects my config. is messed up been having prob. such as Log In to my Microsoft at log in account asking for second verification but verification not working having to restart machine to relog in properly. Files going missing because I suspect synching problems between computer and external JBod so disconnected it, all internal drives have been disconnected till I get Win 10 reconfig. properly OS.
SO any Help would be greatly helpful. Also I hope my question for help is comprehensible even to me it is even getting confusing to keep track of what and were prob's. are actually happening.
I'll update if the Maleware/Vir bloke comes back from FRST on second try of Vir/Maleware prob. is a prob. or config. prob. Ahh this is like merry go round that never stops longer it goes the deeper involving is twisting my intestines.
That is the short of it?
I do not want to go into the prob's, I had at the first cofig. mess up because it took Microsoft to say one prob. was not supported by them and the other two could only be fixed by reinstall and couple others and this all through Microsoft and ending up awaiting first level tech's. to run through there check list then the second level tech'.
All up I have gone through a good few week's and a few day's working out what is and possibly my mind is straight.

:)

 

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Regards.

 

First, what do you mean by configuration is messed up? That could mean hundreds of different things.

Second, when you do a clean install, are you booting from the USB, selecting the custom install option, deleting all the partitions on the hard drive you are installing to and then installing to the blank, unallocated space?

 

If you made the USB from an ISO file downloaded from Microsoft and you did a custom install, deleted all partitions and installed to the unallocated space, then it is 99.99% impossible for you to have malware/virus after that. Sounds like this "technician" is messing with you. I'll bet he's charging you for this "service"?

 

"I have purchased the program "Malewarbytes Antimalware Home (Premium)" and "no he is not charging me" He is a engineer from the "Malewarbytes" site, so I expect his statement about my Config. being messed up is misleading and that we await his reply in his next email for a clarification on the statement "yes""

 

[what I meant by “Windows 10 configuration being messed up”
is that the solid integrity of the install of Windows 10 is in doubt.
That you should consider some options to do some sort of action for Windows 10. like some sort of repair
or at the worst case either a Windows Refresh or maybe otherwise, a Windows Reset.
I hope this is more helpful?]

 

[ I am sorry I am anxiouse about getting the system up and running properly what do you need to find the problem or see the problem the log of FRST from which I think the Tech found the problem or do you have a tool to download to copy save the log of the system scan?

 

[ I bulsed up this one - I am new to posting stuff.





]

 

[ This is a symptom of the integrity problem I think?]

 

[ just after closing and posting this for you my IEInternet Explorer restarted and it was not open?][So is this a sysmpton of the problem]

 

[ what I meant to say was IEinternet was open just before I was going to hit the red cross to close it it did a restart I do not know why?]
[All these items I keep email the bloke Malewarebytes and he talks about the integrity of the OS? and to get in touch with use?]
[To repair the OS?]

 

what I meant by “Windows 10 configuration being messed up”
is that the solid integrity of the install of Windows 10 is in doubt.
That you should consider some options to do some sort of action for Windows 10. like some sort of repair
or at the worst case either a Windows Refresh or maybe otherwise, a Windows Reset.
I hope this is more helpful?
I think this is what we should probably more worried about the rest are problems from the integrity problem is there a tool to download so I can scan my system and paste the log here so you can see what the tech. is on about.
Or do you want a copy of the log from FRST log which the Tech. worked out there is a prob. copied and pasted? ]

 

DISM - Repair Windows 10 Image - Windows 10 Forums

Be sure to read the note in the blue box in step 6 of Option 1. It tells you where to get the install.wim file.