Windows 10: Installation of KB5014668 22000.778 causes Black Screen with Cursor

Discus and support Installation of KB5014668 22000.778 causes Black Screen with Cursor in Windows 10 Gaming to solve the problem; I am the owner of multiple computers and noticed a "cumulative" update to Windows 11 Pro build 22000.779 today. I started doing this update with 4 of... Discussion in 'Windows 10 Gaming' started by RCoover, Jun 23, 2022.

  1. RCoover Win User

    Installation of KB5014668 22000.778 causes Black Screen with Cursor


    I am the owner of multiple computers and noticed a "cumulative" update to Windows 11 Pro build 22000.779 today. I started doing this update with 4 of my computers. The update worked on 1, no problems so far, but on the other three, after reboot, the login page would come up, I'd login, the welcome page would appear, and then I got a black screen with cursor. I've tried multiple reboots, but all I get is the black screen with cursor. HELP!

    :)
     
    RCoover, Jun 23, 2022
    #1
  2. dalchina Win User

    Installation black screen on reboot, no cursor


    Hi, there's a huge amount of material on this if you search for 'Windows 10 boot to black screen' e.g.
    Problem: After installation Windows 10 boot into black screen with cursor!

    Possible causes include:
    - problem with display driver (including needing to use an earlier version e.g. AMD Catalyst)
    - having an installed program (in Win 7) that conflicts with the upgrade
    - the 'two monitor/display' scenario described in the above

    I'd suggest doing a bit of research and describing what you've tried of the various solutions and approaches widely documented.

    My first attempt to upgrade failed with somewhat similar symptoms- this was because I had a certain program installed.
    Note that some recommend uninstalling your AV before upgrading.

    Hopefully you made a disk image of your Win 7 before starting the upgrade. Good luck
     
    dalchina, Jun 23, 2022
    #2
  3. jds63 Win User
    Black Screen after Log on


    So this is not a BSOD ? Have a Windows 10 disc or USB Flash Drive made ? How are you getting to task manager Ctrl.+Alt+Del ? Any cursor on screen ?
     
    jds63, Jun 23, 2022
    #3
  4. Installation of KB5014668 22000.778 causes Black Screen with Cursor

    Black screen with flashing cursor

    Hello Betsy,

    A black screen can occur in a number of scenarios on Windows 10, it's possibly caused by the graphics driver, a connection problem between with your computer's display, during an update or installation, etc.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Were there any recent changes made prior to this issue?

    Meanwhile, we recommend performing the steps on this article
    to troubleshoot black screen issues on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Jun 23, 2022
    #4
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Installation of KB5014668 22000.778 causes Black Screen with Cursor

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