Windows 10: Installed 1903 and 1 of 2 external drives does not mount properly

Have been using Win 10 several months with good success. System set up with two 2TB external USB3 drives. Recently upgraded to 1903. Now one of the drives mounts normally, and the other doesn't. The troublesome drive shows up in the USB connections list with the correct device name, but the secondary description is missing. The drive does not show up in the Disk Management window. Tried reformatting the drive that won't mount, using a Win 7 machine. Drive works perfectly there, but even after reformatting, it still isn't recognized by win 10 after the upgrade. Need help!

:)

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Drive not mounted

Hi John,



Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.



I’m sorry to know that WD passport and
Seagate Free Agent Goflex Desk drive not mounted in the event window. I apologize for the inconvenience caused to you and I will be happy to assist you.

Please provide us the following information, to assist you further.

• As you are able to find the drivers in device manager, are you able to find the drivers in Disk management also?

Please refer the suggestions given by
Imran Chand in the below link and check if that helps.

External HDD will not mount on one machine

Please let us know, if you need any further help and we would be glad to assist you further.

Thank you.

 

External Hard Drive is not getting recognized properly.

Hi,

Thanks for reply.

Connect your external hard drive to a different USB and check if that helps. Also connect the hard dive to a different pc and check are you able to access the files.

Method 1: To check if the hard drive is visible in Disk management.

1. Press Windows Key + R and type devmgmt.msc

2. Check if your hard drive is listed.

Method 2: I suggest you to try changing the drive letter of the drive and check if it helps.


Follow the steps to change the drive letter:

a. Press Windows + X keys and click on
Disk Management.

b. Right click on the external drive and click on Change Drive letter and paths.

c. Click on Change the button.

d. Under Assign the following Drive letter, select the desired drive letter.

e. Click Ok to save changes.

Hope it helps. If you need further assistance with Windows, let us know and will be glad to help.

Thanks