Windows 10: Installed Huawei hisuite, usb drives no longer working Error 38

Discus and support Installed Huawei hisuite, usb drives no longer working Error 38 in Windows 10 Drivers and Hardware to solve the problem; Hello, After installing the "HiSuite" software to connect a Huawei phone that came with the phone, I noticed that my system no longer recognizes any... Discussion in 'Windows 10 Drivers and Hardware' started by [Jean.Paul], Jun 1, 2020.

  1. Installed Huawei hisuite, usb drives no longer working Error 38


    Hello,


    After installing the "HiSuite" software to connect a Huawei phone that came with the phone, I noticed that my system no longer recognizes any USB drives/sticks.


    The message in the device manager properties is always the same:


    "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. Code 38

    The driver could not be loaded because a previous version of the driver is still in memory."


    I tried everything, uninstalling huawei hisuite, different solutions I found searching uninstalling USB drivers, etc and even a software "USB Oblivion". Nothing seems to resolve this.


    I expected it to go away with the 2004 update but I still have the same issue after the update. The system can boot from a USB stick, but when Win10 is booted, it does not mount any USB drives/sticks and always with the same error message above in the properties in device manager.


    I also noticed that the hardware trouble shooter no longer exists, which is a solution that is suggested in a lot of places but no longer seems possible. Why is it gone?


    How do I resolve this?


    Thanks in advance for any input.


    Regards,


    JP

    :)
     
    [Jean.Paul], Jun 1, 2020
    #1
  2. oliver44 Win User

    HiSuite by Huawei installation error

    HiSuite 9.0.3.300 by Huawei installation error in Windows 10 version 1903.
    Does anyone know how to install this application in the window 10, because she worked in the previous version?

    Thx
     
    oliver44, Jun 1, 2020
    #2
  3. HiSuite by Huawei installation error


    Huawei is banned. *Wink
     
    margrave55, Jun 1, 2020
    #3
  4. Nikhar_K Win User

    Installed Huawei hisuite, usb drives no longer working Error 38

    USB Devices not work - code 38

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are receiving an error Code 38 for USB mass storage device. I’ll certainly help you with the issue.



    The error code 38 states that Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. It is caused because the driver could not be loaded because a previous instance is still loaded.
    For more information, see
    Error codes in Device Manager in Windows
    .



    I would suggest you to refer the troubleshooting steps mentioned below:



    Method 1: Reboot your computer



    The simplest way would be to reboot your computer and check if that helps.



    Method 2: Rollback the driver



    If the issue persists, I would suggest you to try rollback the driver and check. Refer the steps mentioned below:



    1. Press and hold the Windows key + X, and select
      Device manager.
    2. In Device manager, expand Universal Serial Bus controllers.
    3. Right click on USB Mass Storage device and select
      Properties.
    4. Navigate to the Driver tab and click on
      Roll Back Driver.
    5. Restart the computer.


    Method 3: Reinstalling the driver



    If the issue persists, I would suggest you to try reinstalling the driver and check. Refer the steps mentioned below:



    1. Press and hold the Windows key + X, and select
      Device manager.
    2. In Device manager, expand Universal Serial Bus controllers.
    3. Right click on the USB Mass Storage
      device and click on Uninstall.
    4. Uncheck the box Delete the driver software for this device
      and click on OK.
    5. Restart the computer.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jun 1, 2020
    #4
Thema:

Installed Huawei hisuite, usb drives no longer working Error 38

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