Windows 10: Installing AMD drivers caused the black screen

Discus and support Installing AMD drivers caused the black screen in Windows 10 BSOD Crashes and Debugging to solve the problem; I have installed Windows 10 and then my laptop tried to install AMD display drivers. But rebooting the laptop resulted in a black screen. I performed... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Brooke Grant, Apr 13, 2019.

  1. Installing AMD drivers caused the black screen


    I have installed Windows 10 and then my laptop tried to install AMD display drivers. But rebooting the laptop resulted in a black screen. I performed some troubleshooting steps like deleting Windows automatic updates and updating graphic card drivers. But I still get the black screen. I use Radeon r9 270 gpu, intel i5-4670k cpu. My system is Windows 10 64 bit.

    :)
     
    Brooke Grant, Apr 13, 2019
    #1
  2. Mala_S Win User

    AMD drivers causing computer to black screen without a cursor

    Hello krise1,

    Thank you for writing to Microsoft Community Forums.

    What is the make and model of the PC?

    Generally, this issue is caused by incompatible devices. It can also occur due to connection problem with your display, display adapter driver update or due to issues with recent updates or installations. Kindly follow the below
    suggestions and check if it helps.

    Method 1: Boot into Safe Mode.

    If you are unable to boot to the desktop due to black screen, I recommend you to get into safe mode through WinRE. Wherein, safe mode starts Windows in a basic state using limited set of files and drivers. For more information,
    you may refer the article on
    Start your PC in safe mode in Windows 10
    and refer to the suggestions provided under ‘From a black or blank screen’.


    Method 2: Update the Graphics drivers.

    If the latest edition of driver is causing the issue, you may revert to the previous edition and check if the issue persists. To do that,

    • Right click on the Start menu and select
      Device Manager.
    • Locate to Display adapters in Device Manager and expand it.
    • Right click on the driver and click on
      Properties.
    • Select Driver tab and hit on
      Roll Back Driver
      option.

    Else, you can uninstall the latest drivers from the device manager and re-install the old drivers from

    AMD Radeon R9 270 Drivers
    website.

    Additional Information: You may also refer to the article on

    Troubleshoot black screen errors
    for further information.

    Hope it helps.

    Mala S

    Microsoft Community - Moderator
     
    Mala_S, Apr 13, 2019
    #2
  3. Niru Win User
    AMD Radeon 6970 drivers cause black screen

    I have a AMD Radgeon 6970 graphics card and my computer will frequently black screen, i.e. Nothing is getting sent to my monitor and everything is frozen. Similar to this question and issue: AMD Radeon GPU driver installation cause black screen
    This issue does not occur in safe mode. and the computer seems to work fine. There are no hardware events that I see coming out of the gpu, monitor, or processor. The only events I can see are adminstrative events for DCOM 1084 for ShellHWDetection and BITS detection. Is there anywhere I am missing to look for errors for this black screen issue?

    Relevant computer info is:
    OS - Windows 10 64 Bit - This is a fresh install created recently download from Microsoft media creation tool.
    MoBo - https://www.asus.com/ROG-Republic-Of-Gamers/MAXIMUS_IV_GENEZ/
    Processor - i5-2500k
    Graphics card - AMD Radeon 6970 - Driver version: 15.200.1055.0
     
  4. krise1 Win User

    Installing AMD drivers caused the black screen

    AMD drivers causing computer to black screen without a cursor

    I'm having an issue installing AMD display drivers on a new windows 10 Operating System. After installing Windows 10, connecting to the internet, and checking for updates my computer will black screen withouta cursor when it tries to install AMD display
    drivers. Rebooting the computer results in a black screen on boot similar to the one when the driver attempted to update. In order to fix this I've used the windows system restore to get back to windows. Afterthis I tried delaying Windows automatic updates
    and installed the up to date drivers for my graphics card, a Radeon r9 270, off of the amd website. At first the update appears to go well, but when it hits 40% progress results in a black screen without a cursor.After that attempt to solve the problem failed,
    I tried switching the cable connecting my monitor to the gpu out with another one, but that also resulted in a black screen when attempting to install the amd drivers. At this point I have no idea what to do.

    My specs include:

    intel i5-4670k cpu

    Radeon r9 270 gpu

    corsair 400W psu

    Windows 10 64 bit OS

    500GB SSD
     
    krise1, Apr 13, 2019
    #4
Thema:

Installing AMD drivers caused the black screen

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