Windows 10: Installing amd drivers freezes my laptop

My laptop is hp Pavilion g6, i7-3632qm, 6 Gb RAM igpu is intel HD 4000 and dgpu is Radeon 7670m.
After upgrading windows 8.1 to 10, the laptop doesn't detect the AMD GPU and freezes whenever at 54% when installing the drivers.
I also did a clean reformat to windows 10 but still to no avail.
Suggestion please

:)

 

SSD samsung evo and amd drivers

Hi,

Thank you for writing to Microsoft Community Forums.

The issue could be because of the AMD drivers installed on the computer.

Since the Samsung SSD is working fine with the Microsoft AHCI driver, I suggest you to update the AMD driver and check if that helps. To update the AMD drivers follow the steps from the article

Update drivers in Windows 10.

If updating the drivers didn’t help, I suggest you to roll back the driver to previous build and check if that helps. To roll back the driver to previous build follow the steps mentioned below:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. In Device manager, expand IDE ATA/ATAPI controllers.
   
4. Right click on AMD SATA Controller and select
   Properties.
   
5. Navigate to the Driver tab and click on Roll Back Driver.
   
6. Restart the computer.
   

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

switchable AMD graphic not working in windows 10 ..black screen and freeze during installation of amd driver

Hi,

I can understand that must make you feel upset and we will work toward fixing this situation for you.

Just to clarify, what exactly do you mean by, "leshcat not working"?

I suggest you to try the methods below and check if it helps.

Method 1 : Uninstall AMD driver

Try uninstalling the AMD driver through device manage and restart the computer and have Windows automatically install the latest driver upon restart.

1. Press Windows key + X and select device manager.

2. Locate the AMD driver and uninstall it.

3. Restart the computer and check again.

Method 2: Compatibility mode

As you mentioned that there are no drivers for Windows 10, I suggest you to download the available Windows 7 driver from the manufacturer's website and install it in compatibility mode by following the steps below:

1. Right-click on the setup file of the driver and select "Properties".

2. Select "Compatibility" Tab.

3. Place a check mark next to "Run this program in Compatibility mode" and select Windows 7 from the drop down list.

4. Let the driver install and then check the functionality.

Let us know the result, we will be glad to help if you need further assistance.

 

Laptop driver/reformat question

This is excellent advice. Writing down the list of installed devices prior to re-formatting will save you a lot of heartache. With that list, you won't have to try to figure out exactly which wireless card or web cam driver you need since there will likely be several to choose from.